- Developing Infrastructure-as-Code (IaC) using Terraform, CDK, or Pulumi.

- Developing CI/CD pipelines for Cloud Deployments.

- Developing custom automation (Lambda Functions/ Azure functions).

- Efficient with programming languages (Python, JavaScript, bash, powershell, C#).

- Managing code repositories and performing peer code reviews.

- Ability to maintain the code hygiene and writing test cases for the solutions.

- Mentoring and training junior engineers in your pod.

- Familiar with agile development methodologies.

- Manage your tasks effectively ahead of each sprint within Jira.

- Assist with proof of concepts for strategic and enterprise customers.

- Work side-by-side with customers to design, diagram and document complex integrations then build and deploy said designs.

- Establish partnerships and strategic relationships with contacts at our biggest brands.

- Time management is critical and should be able to manage multiple tasks/projects simultaneously.

- Analyze and audit existing Helpshift implementations for the purpose of making improvements.

- Become an expert at using Helpshift's administrative tools which include a suite of AI products, bots, and other mission-critical support functions.

- Work collaboratively with Account Managers, Customer Success Managers, and Sales team to ensure customers' overall success with the product.

- Continually optimize the overall development process with improvements to documentation, trainings, and other customer-facing content.

Requirements :

- You have a minimum of 3 years of SaaS experience in a specialization such as consulting services, technical pre-sales or solution engineering.

- Proven experience translating ambiguous customer requirements into actionable technical solutions.

- You are proficient with any of: Python, Go, C#, Node.js, Powershell.

- You are proficient with deploying cloud solutions on AWS or Azure (preferred).

- You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing.

- You are exceptionally organized and a project manager at heart.

- Understanding of Object Oriented Programming concepts.

- You value performing tasks as efficiently as possible and you dislike seeing mistakes repeated.

- You have excellent communication skills and are comfortable leading meetings with customer executives and analysts alike.

- You are proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel.

- You are curious about complex systems and a natural problem solver.

- Bonus points for previous experience working in a support role or call center product.

- Build rapport with customers as a consultative seller.

- Visual Storytelling Use visual narratives to share a lot of information in a short amount of time.

- May need to work across different time zones as the team operates on a global scale.

- Will need to report on-site based on business needs.

Benefits :

- Hybrid setup.

- Worker's insurance.

- Paid Time Offs.

- Other employee benefits to be discussed by our Talent Acquisition team in Pune.