Role & responsibilities :

- Years technical experience in ServiceNow & Custom /Scoped application development, including ServiceNow Studio, Service Portal, and Flow Designer (business workflow setups).

- Solid understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery), databases, Incident management lifecycle and web technologies (JavaScript, HTML, CSS).

- Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow. Expertise in building service requests forms/requests items, Taks flows and workflows as per functions requirement.

- Lead the conceptualization, design, development, implementation, and maintenance of new /existing Portfolio of Snow on top of App Engine.

- Proficiency in Configuration/Customization of the Snow platform, including creating new workflows/ Alerts Setups/ Role Assignments and configuration. Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods.

- Technical solution architect with hands-on expertise in transformation initiatives and drive the Service desk enablement roadmap. Drive scoping, solution, delivery, implementation, and adoption of Snow-Service desk.

- Should be able to use scripting tool and Service now standard functionality to automate rote tasks fulfillment.

- Load, manipulation and maintain integration data flow between Service Now and other third-party systems.

- ServiceNow certifications (e.g., Certified Application Developer) are a plus advantage.

- Excellent communication skills and should be able to discuss technical & functional issues/solutions, in highly escalated situations, with executives, support & customer personnel. Should have ability to work collaboratively in a team environment.

- Should be a good team player worked on multiple assignments / threads simultaneously.