Head of Engineering

Qualifications & Experience :

- Minimum Bachelors degree in Computer Science, Software Engineering, or related fieldor equivalent hands-on experience.

- Minimum 15 years of experience in software engineering, including at least 8+ years in technical or team leadership roles.

- Proven hands-on experience in telephony/VoIP systems and Asterisk development (non-negotiable).

- Demonstrated experience using Python in backend systems or automation workflows, with exposure to AI/ML technologies being an advantage.

- Demonstrated success leading engineering teams in a product-based or platform-based environment.

- Experience modernizing systems for scalability, maintainability, and securityboth in software and telephony domains.

- Background in telecommunications, contact center systems, or real-time communication platforms is strongly preferred.

- Improved release reliability and reduction of post-deployment issues through automated testing and CI/CD validation.

- Increased test coverage and telephony-specific automation around call flows, IVRs, and SIP routing.

- Reduced technical and telephony debt through modernization and refactoring initiatives.

- Clear architectural roadmap supporting modular, scalable, and telephony-resilient design.

- Strengthened engineering culture with emphasis on ownership, peer reviews, documentation, and continuous learning.

- Automated dashboards providing visibility into delivery velocity, code quality, telephony performance, and system health.

- Consistent application of engineering and telephony architecture standards through structured review processes.