JOB TITLE : Head BPM - Digitalization

JOB LOCATION : Lagos, Nigeria

REPORTING TO : Head - Digitalization

BUSINESS UNIT / SBU : Center of Excellence

DEPARTMENT : Digitalization

SUB VERTICAL : Business Process Management (BPM)

KEY RESPONSBILITIES :

The Head of Business Process Management (BPM) is responsible for leading the design, implementation, and governance of business processes that drive operational excellence, agility, and customer satisfaction. This role works cross-functionally to streamline workflows, eliminate inefficiencies, support digital transformation.

- Act as a strategic advisor to senior leadership team on process transformation, ensuring alignment with corporate objectives.

- Develop and execute the BPM strategy, vision, and roadmap, ensuring compliance with BPMN 2.0 framework.

- Collaborate with business stakeholders to Identify business needs, analyse processes, and deliver end-to-end process solutions with integration focus.

- Drive process automation using tools like UiPath, Automation Anywhere, or SAP Signavio, leveraging Lean and Six Sigma methodologies.

- Oversee BPM lifecycle: modelling, execution, monitoring, and optimization.

- Lead change management to foster a culture of continuous improvement.

- Mentor teams on BPM principles, tools, and practices.

FUNCTIONAL SKILLS :

- Strong understanding of APIs, microservices, and integration patterns

- Experience with Agile methodologies and DevOps practices

- Proficient in SAP processes, Signavio with Business Scenario of Finance & Account, Banking, Treasury, Taxation, Payments, HRMS, Logistics, Spend Analysis, Reports & Dashboards.

- Self-Starter, Creative & Innovative, Communication Skills, Presentation Skills.

BEHAVIOURAL SKILLS :

(Scale 0 - 5)

- Initiative & Proactivity - 4

- Result Orientation - 5

- Strong analytical, problem-solving, and strategic thinking skills - 5

- Excellent communication, facilitation, and negotiation skills - 5

- Proven ability to lead cross-functional teams and manage change - 5

QUALIFICATION : MBA/MCA/BTech/BE/CA or equivalent.

EXPERIENCE : 20 + Industrial Experience

CERTIFICATIONS : BPMN

SELECTION CRITERIA :

- Process efficiency improvements (time, cost, quality).

- Number of processes optimized, digitized, or automated.

- Stakeholder satisfaction and adoption rate of BPM initiatives.

- ROI and business impact from transformation efforts.

- Improvement in maturity level of BPM capabilities across the organization.

- Preferably work in business IT environment for end-to-end business process automation.

- Familiarity with data consolidation, system integration, Trainings.

- Proficient process knowledge for the O2C, R2R, P2P, H2R, etc. processes.