Happiest Minds Technologies - Director - Application Management Services

Key Responsibilities :

1. Service Delivery & Governance :

- Define, govern, and track SLAs, KPIs, and service delivery metrics across multi-tower engagements.

2. Application Transformation :

- Lead application portfolio takeover, rationalization, modernization, and cloud-based architecture transitions.

3. AI-First Operations :

- Implement AI-first delivery models, AIOps, and automation to optimize operational costs and enhance productivity.

4. Client & Stakeholder Management :

- Orchestrate large AMS outsourcing deals and manage complex client relationships across global delivery setups.

Mandatory & Preferred Skills :

1. Core Expertise :

- Background in application architecture, lifecycle management, and Agile/DevOps methodologies.

2. Technology Scope :

- Broad tech exposure spanning enterprise applications, data platforms, and legacy landscapes.

3. Frameworks :

- Familiarity with ITIL service management frameworks and relevant cloud/management certifications (e.g., AWS, Azure, ITIL, PMP).