Halma India - Production Support Engineer - .Net Applications

Key Responsibilities :

- Provide L1/L2 production support for .NET applications.

- Monitor system and application logs to proactively identify and resolve issues.

- Analyze and troubleshoot SQL Server issues including queries, stored procedures, and performance tuning.

- Respond to incidents, service requests, and change requests within defined SLAs.

- Work closely with development, infrastructure, and QA teams to resolve application-related issues.

- Participate in shift rotations and on-call support as per team schedules.

- Maintain knowledge base and support documentation for recurring issues.

Required Skills & Experience :

- Minimum 2 years of experience supporting VB.NET and ASP.NET applications.

- Solid hands-on experience with SQL Server - writing/debugging queries, stored procedures, performance optimization.

- Familiarity with IIS, Windows Server environment, and application configuration.

- Strong problem-solving and troubleshooting skills.

- Experience with ticketing systems like JIRA, ServiceNow, or equivalent.

- Good communication skills and ability to coordinate with cross-functional teams.

Preferred Qualifications :

- Exposure to 24x7 production environments.

- Awareness of ITIL processes (incident, problem, change management).

Shift Details :

- Night shift and weekend support (as per business need).

- Availability for on-call support during off-hours when required.

Education :

- Bachelor's degree in Computer Science, Information Technology, or a related discipline