About the job :

We are looking for a seasoned SAP Customer Experience (CX) Architect to join our team and drive cutting-edge customer engagement and digital transformation initiatives.

Location : Bengaluru [Need LOCALS]

Experience : 10+ Years

Work Mode and Type : Hybrid and FTE

Key Responsibilities :

- Lead end-to-end architecture for SAP CX solutions, with a strong focus on SAP Commerce Cloud (CCV2) and composable storefronts

- Define and implement Composable Commerce architecture leveraging APIs, microservices, and headless frontends

- Architect scalable solutions on SAP Commerce Cloud CCV2 (Cloud native / Kubernetes-based hosted environment)

- Design and integrate scalable systems across SAP S/4HANA, ECC, and third-party ecosystems

- Drive omnichannel commerce strategies, including web, mobile, and emerging digital touchpoints

- Act as a client-facing architecture lead, driving solution vision, roadmap, and design discussions with stakeholders

- Translate business requirements into scalable, cloud-ready, future-proof architectures

- Establish architecture governance, standards, and reusable design patterns across programs

- Lead and manage cross-functional delivery teams, ensuring alignment across architecture, development, QA, and DevOps

- Mentor and coach technical teams, driving engineering excellence and ownership culture

- Lead architecture/discovery workshops, solution reviews, and executive-level presentations

- Evaluate and implement GenAI and AI-driven personalization use cases in CX and Commerce

Required Skills :

- Strong hands-on experience in SAP Commerce Cloud (CCV2)

- Proven experience with Composable Storefront (Spartacus) or modern frontend frameworks (Angular/React)

- Deep understanding of API-first, microservices, and event-driven architecture patterns

- Experience with SAP BTP, CPI, and integration technologies (REST, OData, SOAP)

- Expertise integrating SAP CX with SAP S/4HANA / ECC

- Strong knowledge of cloud-native architecture, containerized deployments, and scalability patterns (Kubernetes-based environments in CCV2)

- Proven experience in client-facing architecture roles, including stakeholder management and solution alignment

- Experience leading distributed teams and large-scale enterprise delivery programs

Nice to Have :

- SAP Commerce / SAP CX certifications

- Experience across SAP CX suite :

- Sales Cloud

- Service Cloud

- Customer Data Cloud (CDC)

- Engagement Cloud

- Customer Data Platforms (CDP)

- Experience with AI/ML, GenAI, recommendation engines in commerce

- Familiarity with DevOps, CI/CD pipelines, and cloud platforms (AWS / Azure / GCP)