SAP SD/CS Solution Architect

Experience : 10+ Years

Location : Not Specified

Employment Type : Full-time

Notice Period : Immediate to 15 Days

Work Timings : 2 : 00 PM 11 : 00 PM IST

About the Role :

We are looking for an experienced SAP SD/CS Solution Architect with 10+ years of strong experience in SAP Sales & Distribution (SD) and Customer Service (CS), along with proven expertise in solution architecture and SAP S/4HANA transformation programs.

The ideal candidate will have strong hands-on functional knowledge across SAP S/4HANA SD and Customer Service, with the ability to lead requirement gathering, solution design, integration, implementation, and stakeholder management activities.

The role requires deep expertise in both Order-to-Cash (OTC) and Customer Service processes, along with strong integration knowledge across SAP modules including MM, FI/CO, PM, EWM, and PP.

Key Responsibilities :

SAP SD Solution Architecture :

- Lead the design and implementation of SAP SD solutions for complex business requirements.

- Define end-to-end solutions aligned with business processes and SAP S/4HANA capabilities.

- Analyze existing business processes and identify opportunities for process improvement and transformation.

- Design scalable and sustainable solutions across the SD lifecycle.

- Provide functional and architectural guidance to SAP SD teams and business stakeholders.

SAP S/4HANA SD :

- Strong hands-on experience with SAP S/4HANA Sales & Distribution.

- Design and support end-to-end Order-to-Cash (OTC) processes.

- Work extensively on :

1. Sales Orders

2. Pricing

3. Deliveries

4. Billing

5. Returns

6. Credit Management

- Analyze business requirements and translate them into effective SAP S/4HANA solutions.

- Support configuration, testing, issue resolution, and deployment activities.

SAP Customer Service (CS) :

- Lead solution design for SAP Customer Service processes.

- Strong experience with :

1. Service Orders

2. Service Notifications

3. Equipment

4. Functional Locations

5. Installed Base

6. Warranty Management

7. Service Contracts

8. Service Billing

- Design integrated customer service processes across sales, service, logistics, and finance.

- Support business process improvements and S/4HANA transformation initiatives involving Customer Service.

Integration :

- Design and support integration between SAP SD/CS and other SAP modules, including :

1. MM Materials Management

2. FI/CO Finance & Controlling

3. PM Plant Maintenance

4. EWM Extended Warehouse Management

5. PP Production Planning

- Analyze cross-functional business requirements and define appropriate integration solutions.

- Work closely with technical and functional teams to resolve integration issues.

S/4HANA Transformation :

- Participate in and lead SAP S/4HANA transformation initiatives.

- Analyze legacy processes and recommend appropriate S/4HANA solutions.

- Support business process redesign and transformation activities.

- Work with SAP Fiori applications and user experience requirements.

- Apply SAP Activate methodology across implementation and transformation programs.

- Support testing, cutover, deployment, and go-live activities.

Client & Stakeholder Management :

- Act as a key functional contact for business stakeholders and clients.

- Conduct requirement-gathering workshops and business process discussions.

- Translate business requirements into functional specifications and solution designs.

- Present solution options and recommendations to senior stakeholders.

- Manage stakeholder expectations and ensure alignment between business and technical teams.

- Provide functional guidance throughout the implementation lifecycle.

Mandatory Skills :

- 10+ years of SAP SD/CS experience.

- Strong SAP SD solution architecture experience.

- Strong hands-on experience with SAP S/4HANA SD.

- Strong hands-on experience with SAP Customer Service (CS).

- Deep knowledge of Order-to-Cash (OTC) processes.

- Strong expertise in :

1. Pricing

2. Sales Orders

3. Deliveries

4. Billing

5. Returns

6. Credit Management

- Strong SAP CS expertise covering :

1. Service Orders

2. Service Notifications

3. Equipment

4. Functional Locations

5. Installed Base

6. Warranty

7. Contracts

8. Service Billing

- Strong integration experience with MM, FI/CO, PM, EWM, and PP.

- Experience with S/4HANA transformation programs.

- Experience with SAP Fiori.

- Good understanding of SAP Activate methodology.

- Strong requirement-gathering and solution-design capabilities.

- Excellent client-facing and stakeholder-management skills.

Good to Have :

- Experience leading complex SAP S/4HANA transformation programs.

- Experience working with global or enterprise clients.

- Strong understanding of end-to-end business process integration.

- Experience working across multiple SAP functional and technical teams.

- Experience with testing, deployment, cutover, and go-live activities.

- Strong documentation and presentation skills.