Grethena - Jira Administrator

Company : Grethena Private Limited

Location : Chennai

Experience : 6+ years

Salary : As per market standards

Job Title : Jira Administrator

About us :

Grethena - Shaping the Digital Landspace! Our team of experts has years of experience in App, AI, OTT Platform and Booking App Development. We are passionate about helping our clients succeed and we take pride in delivering high-quality work.

Reports To : Jira Administrator will report to Line Manager.

Job Summary :

We are seeking an experienced Jira Administrator to manage, configure, and optimize Jira Software, Jira Service Management (JSM), and Confluence across multiple business units and verticals. This role involves end-to-end administration, workflow customization, integrations via REST APIs, and supporting cross-functional teams to ensure seamless project and service delivery.

Key Responsibilities :

Administration & Configuration :

- Design and customize workflows, automation rules, screens, fields, and dashboards to meet business requirements.

- Maintain schemes (permission, notification, issue security, etc.) for different business units.

Integration & Automation :

- Implement and manage API integrations with external tools (CRM, DevOps, ITSM, reporting systems).

- Configure and maintain marketplace apps/plugins to extend Jira and Confluence functionality.

- Develop scripts and automation using tools like Automation for Jira, ScriptRunner, or custom APIs.

Multi-Business Support :

- Provide Jira solutions across multiple business verticals, balancing different workflows and governance requirements.

- Collaborate with stakeholders to gather requirements and translate them into Jira/Confluence solutions.

Maintenance & Governance :

- Perform regular instance audits, cleanup, and upgrades.

- Ensure adherence to best practices and governance for Jira and Confluence usage across teams.

- Troubleshoot and resolve user issues, including escalations from service desks.

Reporting & Analytics :

- Create custom reports and dashboards for project tracking, SLAs, and KPIs.

- Work with business teams to provide analytics for leadership and management reviews.

Qualifications, Skills and Competencies :

- Any Graduate.

- 5+ years of hands-on experience administering Jira Software, JSM, and Confluence in enterprise environments.

- Strong understanding of Jira configurations : workflows, schemes, custom fields, permissions.

- Experience with API integrations (REST, webhooks) and automation.

- Familiarity with Atlassian Marketplace apps like ScriptRunner, Insight/Assets, and Tempo.

- Knowledge of ITIL/ITSM processes (incident, change, problem management) in Jira Service Management.

- Basic understanding of SQL and scripting (Groovy, Python, or similar) is a plus.

- Experience supporting multiple business units and managing complex instances.

- Atlassian certifications (ACP-100/ACP-400) preferred.

Why Join us?

- Competitive rates

- Opportunities for professional growth and career advancement

- A collaborative and innovative work environment

- The chance to work on cutting-edge projects that impact various industries

- Flexibility of occasional work from home

- Located in Prime location and Nice Office Location

- Fun Fridays and Employer of the month vouchers