Technical Program Manager

What Youll Do (aka, The Hustle) :

- Lead end-to-end technical integration of merchants onto KwikEngage, especially for custom platforms.

- Serve as the primary technical point of contact during pre-sales, demonstrating integration capabilities and addressing prospective merchant queries.

- Collaborate with merchants to understand their technical setups and define integration requirements.

- Partner with engineering, product, and sales teams to scope and execute integrations.

- Proactively identify and resolve technical blockers, ensuring smooth onboarding.

- Provide expert technical guidance and support to merchants throughout the integration process.

- Develop and maintain comprehensive integration documentation and best practices.

- Monitor and report on integration progress, ensuring timely and successful delivery.

- Bridge the gap between business needs and technical execution, ensuring successful and efficient merchant onboarding.

Who You Are :

- 4-6 years of experience in a Technical Program Management, Solutions Architect, or similar role, preferably within the e-commerce or SaaS industry.

- Strong understanding of web technologies (APIs, JavaScript, HTML, CSS) and e-commerce platforms.

- Proven ability to manage complex technical projects and integrations.

- Excellent communication, interpersonal, and stakeholder management skills.

- Ability to translate technical concepts for non-technical audiences and vice-versa.

- Problem-solving mindset with a proactive approach to identifying and resolving issues.