Key Responsibilities :

- Support & Troubleshooting : Sap key master database knowledge e.g. customer, material, pricing masters. Addressing errors in sales orders, deliveries, shipping, and billing documents such as cost estimates, account determination, OTC process etc.

- Testing : Performing unit testing and supporting user acceptance testing (UAT) for system fixes.

- Documentation : Maintaining detailed documentation for incidents, solutions.

- Integration Support : other Module integration knowledge , Collaborating with other users (MM, FI, PP) to ensure smooth cross-functional workflows.

- User Support : Training end-users and providing guidance on SAP best practices.

- Problem / Ticket Management : Recording, analyzing, SAP SD user tickets (P1, P2, P3, P4) and conducting root cause analysis.

Required Skills & Qualifications :

- Functional Knowledge : Strong understanding of SAP SD processes (Order Management, Pricing, Shipping, Billing, ATP, Job work challan).

- Technical Skills : Experience with SAP S/4HANA (preferred),

- Experience : Usually 1-5 years in SAP SD support projects.

- Soft Skills : Good communication, problem-solving skills, and ability to work in shift hours. (Monday to Saturday 6 days week)

- Education : Bachelors degree in Computer Science, Business, or related field.

- Industry Experience : Experience in manufacturing or logistics is often preferred