Role Overview :

The SAP Integration Suite Support Consultant is responsible for maintaining, monitoring, and supporting integration scenarios built on SAP Integration Suite (formerly SAP CPI). The role ensures smooth data flow between SAP and non-SAP systems, resolves issues, and optimizes integration performance.

Key Responsibilities :

- Monitor and support integration within SAP Integration Suite (Cloud Integration API management). Basis knowledge of SAP modules database to handle errors, Odata services, RFC connectivity etc.

- Troubleshoot failed message processing errors, and connectivity issues

- Handle incident management, root cause analysis, and issue resolution

- Support interfaces between SAP systems (like SAP S/4HANA) and third-party applications.

- Work with business and functional teams to understand integration issues

- Ensure SLA adherence and timely ticket resolution

- Maintain technical documentation for integrations

- Support transport management across environments (Dev, QA, Prod)

Required Skills :

Technical Skills :

- Hands-on experience with SAP Integration Suite / SAP CPI

- Knowledge of :

1. iFlows (Integration Flows)

2. Adapters (SFTP, SOAP, OData, REST, RFC)

- Understanding of APIs and API Management

- Familiarity with SAP BTP (Business Technology Platform)

- Basic knowledge of SAP modules (especially SAP S/4HANA)

- Monitoring tools and error handling techniques

Support Skills :

- Incident & problem management (ITIL knowledge preferred)

- Strong debugging and troubleshooting skills

- Ability to analyze logs and message payloads

Preferred Qualifications :

- Bachelors degree in Computer Science, IT, or related field

- SAP certification in Integration Suite (optional but valuable)

- Experience with cloud platforms and integration architecture

Soft Skills :

- Good communication and coordination skills

- Ability to work in a support environment (in shifts if required, 6 day week)

- Problem-solving mindset

- Attention to detail

Experience Range :

- 2 to 6 years in SAP integration/support roles (varies by company)

Typical Tools & Technologies :

- SAP Integration Suite (CPI)

- SAP BTP

- SOAP UI / Postman

- SAP Cloud Connector

- Monitoring dashboards