Job Description :

We are seeking an experienced GoAnywhere Support Engineer to join our team. The role will be responsible for the day-to-day administration, monitoring, optimization, and support of GoAnywhere applications, ensuring high availability, reliable file transfer operations, and minimal service disruption.

Key Responsibilities :

- Manage user and service accounts, including creation, modification, disabling, and password resets.

- Manage server logins, projects, resource repositories, and access permissions.

- Monitor GoAnywhere jobs, perform restarts, and troubleshoot failed jobs.

- Create, update, monitor, and validate schedules, monitors, and triggers.

- Monitor SSL certificate validity and coordinate renewals.

- Validate and activate product licenses for clustered environments.

- Coordinate with Active Directory, Database, and Infrastructure teams.

- Validate inbound and outbound file transfers and troubleshoot related issues.

- Perform post-upgrade and post-deployment validations.

- Document incidents, maintain audit-ready reports, and track SLA compliance.

- Monitor production and non-production environments for performance.

- Conduct regular health checks and share daily reports.

- Review and complete ServiceNow SCTASKs and incidents.

- Perform knowledge transfer and update SOPs.

Required Skills :

- Hands-on experience in GoAnywhere MFT platform administration.

- Strong experience in application monitoring, job/workflow monitoring, and file transfer support.

- Understanding of user access management, service accounts, SSL certificates, and license management.

- Experience working with Active Directory, databases, and infrastructure teams.

- Knowledge of production support, incident management, and SLA management.

- Experience with ServiceNow is preferred.