Job purpose :

The Jira Administrator ensures the stability, performance, and optimization of technical systems.

They lead troubleshooting efforts, resolve complex issues, and collaborate with cross-functional teams to enhance system efficiency and reliability.

This role plays a key part in supporting business operations during critical events and outages.

Responsibilities :

- Take ownership of high-priority technical incidents, ensuring timely resolution while minimizing system downtime and impact on business operations.

- Make decisions on escalation to relevant teams if necessary.

- Lead investigations into recurring technical issues, perform detailed root cause analysis, and implement permanent solutions to prevent future occurrences.

- Own the decision-making process for corrective actions.

- Oversee the monitoring and optimization of system performance, making decisions on necessary improvements to enhance efficiency, scalability, and reliability.

- Act as a key liaison between different teams (Development, IT, Support) to align on operational objectives, ensure smooth communication, and drive technical solutions for complex issues.

- Identify opportunities for process improvements within technical operations, implementing best practices, and driving continuous improvement across systems and workflows.

- Own the decisions on process changes and their implementation.

- Take charge during system outages or critical events, making swift decisions to mitigate impact and restore service as quickly as possible.

- Ensure post-incident analysis and follow-up actions are completed.

- Own the creation and maintenance of technical documentation, ensuring that solutions, troubleshooting steps, and best practices are shared across teams to enhance operational efficiency and team knowledge.

Qualifications :

Must have technical/professional qualifications :

- 3-5 years of experience.

- Bachelor computer science or equivalent.

- NET: Proficient in using the.

- Microservices Architecture: Strong understanding of microservices architecture for system design, troubleshooting, and ensuring scalability and resilience.

- MS SQL Server: In-depth experience with MS SQL Server, including database troubleshooting, performance tuning, and query optimization.

- Postman / API Execution: Proficient in using Postman for testing and executing APIs, ensuring reliable communication and functionality across services.

- Debugging Code: Skilled in identifying, diagnosing, and resolving code issues to ensure smooth system operations and reduce downtime.

- Conducting investigations and troubleshooting technical issues.

- Administer Jira Data Center Manage clustering, upgrades, re-indexing, and ensure platform stability and performance.

- Configure & Govern Workflows Design and maintain ITSM-aligned workflows, screens, and permissions across projects.

- Automation Development Build and maintain Script Runner scripts, post-functions, validators, and automation rules to streamline processes.

- User & Project Support Handle advanced Jira configurations, troubleshoot issues, and support project teams with custom requirements.

- Reporting & Continuous Improvement Create dashboards, reports, and implement improvements to enhance efficiency and usability.