Gainwell - MS Dynamics 365 Developer - .Net

Job Description :

- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.

- 5+ years of experience in CRM application development and support.

- Proven hands on experience with Microsoft Dynamics 365 Customer Engagement (CE/CRM).

- Strong development experience with C#.NET and JavaScript.

- Experience developing Power Apps for CRM extensions.

- Experience creating and managing Power Automate (Flows).

- Experience developing Power BI reports using CRM data.

- Strong understanding of Dynamics 365 workflows, configurations, and customization techniques.

- Experience integrating Dynamics 365 with external systems and applications.

- Strong analytical, troubleshooting, and problem solving skills.

- Excellent verbal and written communication skills.

- Ability to work effectively in a large, matrixed enterprise environment.

Preferred Skills :

- Experience integrating with contact center or CX platforms such as NICE inContact CXone or Gabby Software.

- Experience supporting enterprise CRM deployments with high availability and performance requirements.

- Familiarity with Agile or hybrid application delivery methodologies.

- Experience creating solution documentation and supporting deployment and release activities.

- Strong interpersonal skills to collaborate with stakeholders.

- Ability to influence design decisions and recommend CRM best practices.