- Develop, design, test, promote and maintain the lifecycle of Gainsight Platform, including automation, creation of user-facing content, system administration, data integrations, and APIs

- Collaborate with cross-functional end-users to review and synthesize business requirements that impact Gainsight

- Implement and maintain Gainsight configurations, including Rules, Data Designer, Journey Orchestrator, and User/Data Management

- Work closely with cross-functional stakeholders to translate their needs into Gainsight functionalities, ensuring effective communication and collaboration

- Lead the design, implementation, and optimization of ThoughtSpot dashboards for performance and scalability

- Collaborate with teams to translate business needs into effective data models and visualizations

Basic Qualification :

- Bachelor's degree in Computer Science, Information Technology, or related field

- 5+ years of experience in BI or data analytics, with 2+ years working with Gainsight and ThoughtSpot

- Strong knowledge of data warehousing, data modeling, and SQL

- Experience with BI tools like Tableau or Power BI will be plus

- Knowledge of cloud platforms (AWS, Azure, GCP) will be plus

- Experience with agile methodologies and tools like Jira

We are working on an active proposal for one of our clients where we need a Gainsight SME

resource with experience of implementing lifecycle projects or at least in Gainsight.

We are looking at experience in one or more of the following areas :

- Gainsight Admin Configuration : Skilled in object setup, permissions, and user management within the Gainsight platform

- Rules Engine : Proficient in building and maintaining Bionic and Custom Rules for data processing and automation

- Data Designer : Experienced in creating data sets by merging, transforming, and aggregating data from multiple sources

- Journey Orchestrator (JO) : Ability to create personalized, automated customer engagement

workflows using dynamic content and conditional logic

- Scorecards 2.0 : Designed health score frameworks with automated and manual measures based on real-time data

- Success Plans & Objectives : Developed and implemented success plans with structured objectives, playbooks, and linked tasks

- Timeline & Activities : Configured custom activity types and promoted consistent

documentation across customer interactions

- Report Builder & Dashboards : Built advanced reports and dashboards for CS teams,

executives, and cross-functional stakeholders

- CRM & Salesforce Integration : Integrated Gainsight with Salesforce and other systems using

MDA and data sync best practices

- Gainsight PX (if applicable) : Tagged product features, created in-app engagements, and analyzed product usage trends for customer adoption insights

The job is for:

Women candidates preferred