Role Overview :

We are looking for a seasoned HCM Cloud Help Desk Functional Consultant with 5 - 10 years of experience in enterprise cloud HCM systems. The candidate will be responsible for driving end-to-end implementation of HCM Cloud Help Desk / HR Service Delivery solutions, including functional configuration, blueprinting, data migration, testing, deployment, and post-go-live support.

The ideal candidate should have strong functional expertise in HCM Help Desk processes and proven experience delivering 1 - 2 full-lifecycle implementations for HCM Help Desk or HR Service Delivery modules.

Key Responsibilities :

- Lead end-to-end implementation of HCM Cloud Help Desk / HR Service Delivery solutions.

- Conduct requirement gathering and business process analysis with clients and stakeholders.

- Lead blueprinting, functional design, configuration, testing, deployment, and go-live activities.

- Configure HCM Cloud Help Desk functionality based on business requirements and industry best practices.

- Define and optimize HR service delivery processes, workflows, ticket management, and case management.

- Work closely with clients to understand HR service requirements and translate them into scalable cloud solutions.

- Collaborate with technical teams on integrations, reports, workflows, and system enhancements.

- Coordinate with data migration teams to map, cleanse, validate, and migrate legacy ticket histories and reference data.

- Support data reconciliation and validation during migration activities.

- Prepare functional specifications, configuration documents, process flows, and user guides.

- Lead functional testing, including SIT, UAT, defect resolution, and deployment activities.

- Provide post-go-live support and troubleshoot functional issues.

- Conduct user training and knowledge-transfer sessions for business users and support teams.

- Manage client stakeholders and provide regular updates on implementation progress, risks, and dependencies.

Mandatory Skills :

- 5 - 10 years of overall functional experience in enterprise cloud HCM systems.

- Strong hands-on experience with HCM Cloud Help Desk / HR Service Delivery.

- Proven experience in 1 - 2 full-lifecycle implementations specifically involving HCM Help Desk or HR Service Delivery modules.

- Strong understanding of HR service delivery and Help Desk business processes.

- Experience in functional configuration, blueprinting, testing, deployment, and post-production support.

- Experience working on data migration, including data mapping, cleansing, validation, and reconciliation.

- Strong client-facing and stakeholder management skills.

- Excellent analytical, communication, and problem-solving abilities.