Functional Consultant - Oracle Fusion/Cloud

Description :

Key Responsibilities :

- Gather and analyze business requirements related to Oracle Cloud Helpdesk

- Design and propose functional solutions aligned with business needs and best practices

- Configure and implement Oracle Fusion Cloud Helpdesk modules

- Understand and manage integration points with other Oracle Fusion modules and external systems

- Support end-to-end implementation, including setup, testing, and deployment

- Collaborate with technical teams for integrations, extensions, and issue resolution

Skills & qualifications :

- Should be proficient in Oracle Cloud Helpdesk.

- Should know how to configurations and understand the integration points for Helpdesk.

- Should be able to work with client to understand the requirements, propose a solution and configure the system as per the solution.

- Good understanding of case management, service requests, and helpdesk workflows

- Experience in identifying and working with integration points across modules

- Ability to translate business requirements into functional solutions