Reporting Line : Co-Founder & COO

About Fulfillment IQ (FIQ) :

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.

We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.

Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.

If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.

Role Overview :

We are seeking a highly experienced Warehouse Management Systems (WMS) Consultant with deep expertise in Manhattan Active WMS to lead and support a large-scale WMS transformation across our distribution network. This role is both strategic and hands-on, requiring strong technical, functional, and leadership capabilities. You will be responsible for designing, configuring, testing, and deploying Manhattan Active WMS solutions, while also serving as a key consultant between business operations and engineering.

Key Responsibilities :

- Lead full-cycle implementations of Manhattan Active WMS across multiple distribution centers.

- Configure and design WMS processes tailored to business needs, including Receiving, Pick, Pack, and Ship workflows.

- Collaborate with stakeholders to gather and document requirements, define system design, and ensure alignment with operational goals.

- Conduct ongoing analysis of supply chain processes to identify opportunities for improvement.

- Create detailed documentation including process flows, use cases, business rules, and system design artifacts.

- Manage project timelines, deliverables, budgets, and performance metrics.

- Support testing strategies and validate functional changes in WMS.

- Provide insights and recommendations to stakeholders on WMS strategy and execution.

Required Skills & Experience :

- Bachelor's degree in Computer Science, Information Systems, Business, or related field; or equivalent work experience.

- 8+ years of consulting experience in Supply Chain for Retail, or Consumer Goods industries.

- Minimum of 2 full-cycle implementations of Manhattan Active WMS.

- Strong hands-on experience with Manhattan Active WMS and configuration.

- Experience with Manhattan Proactive Extension development.

- Strong working knowledge of standard warehouse processes receiving, putaway, cross dock, pick/pack and shipping.

- Familiarity with JSON and Postman for API testing and integration.

- Experience with Configuration Director and managing multi-configuration environments.

- Proficiency in Agile methodologies and project execution.

- Excellent communication and stakeholder management skills, including executive-level engagement.

- Strong analytical, problem-solving, and troubleshooting capabilities.

Preferred Qualifications :

- Experience with system integration technologies and cloud platforms such as Google Cloud Platform (GCP) and AWS.

- Experience with integration between WMS and business ERP systems.

- Knowledge of distribution center transportation and logistics.

- Experience with Manhattan SCI reporting and analytics tools.

What Success Looks Like in the First 90 Days :

30 Days In :

- Gain a clear understanding of the client environment, current WMS setup, and ongoing project scope.

- Familiarize yourself with Manhattan Active WMS configurations, integrations, and key workflows (receiving, putaway, picking, packing, shipping).

- Build strong working relationships with stakeholders across business, operations, and engineering teams.

- Review existing documentation, configurations, and open issues to identify key gaps and improvement opportunities.

- Contribute to initial discussions around requirements, system design, and testing strategies.

60 Days In :

- Drive solution design and participate in configuration and integration planning.

- Lead workshops and design sessions with stakeholders.

- Identify risks, gaps, and optimization opportunities in processes and systems.

- Support SIT/UAT planning and execution readiness.

- Demonstrate progress in implementation milestones and solution alignment.

90 Days In :

- Independently manage end-to-end deliverables for assigned areas within the WMS implementation.

- Successfully support or lead go-live readiness and deployment activities, ensuring a smooth transition to production.

- Provide strategic input on WMS design, integrations, and future enhancements.

- Deliver measurable improvements in process efficiency, system stability, and operational performance.

- Be recognized as a trusted consultant by stakeholders, contributing to both technical execution and business outcomes.

Key Performance Indicators (KPIs) :

- Project Delivery : Timely completion of WMS implementations and project milestones.

- System Quality & Stability : Reduction in post?go?live defects and improved system performance.

- Process Efficiency Improvement : Measurable improvements in warehouse operations (productivity, accuracy, cycle time).

- Stakeholder Satisfaction : Positive feedback from business, operations, and technical stakeholders.

- Testing & Go-Live Success : High test case pass rates and smooth go?live with minimal rework.

Why You'll Love Working Here :

At Fulfillment IQ, we dont just build supply chain solutions; we build long-term careers.

We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether youre leading a client relationship, shaping a solution, or building internal capability, your decisions have visible impact.

We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.

Here's what makes Fulfillment IQ a rewarding place to work :

Work That Matters :

- You'll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.

Career Growth That Matters :

- We invest in mentorship, leadership development, and continuous learning supporting both vertical growth and long-term career progression.

Flexibility to Thrive :

- We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.

We Celebrate Impact :

- From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.

A Collaborative Culture :

- You'll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.

Perks you'll appreciate :

- Employee Health : In addition to the statutory Employees' State Insurance (ESI), we provide a comprehensive private health insurance plan for you and your family.

- Time Off : Our time-off policy includes statutory leave entitlements like earned leave and casual leave, as well as sick leave and public holidays.

- Retirement : We provide retirement savings through mandatory contributions to the Employees' Provident Fund (EPF), in addition to other company-offered plans.

- Professional Growth : We provide a dedicated learning and development budget to support your career growth.

- Flexible Work : We offer flexible work schedules and remote work options.

- Perks : We provide reimbursements for business travel, internet, and workstation expenses, as well as anniversary rewards and employee stock options (ESOP), where applicable

- Community engagement : You can participate in team events and in-person organizational meetups.

Life at Fulfillment IQ :

Fulfillment IQ is a people-first company built in trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace.