The Solution Architect will provide technical leadership across multiple initiatives, working closely with business stakeholders, product owners, developers, enterprise architects, and integration teams. This individual will drive solution design, establish development standards, mentor developers, and ensure the Salesforce platform is optimized for performance, scalability, and long-term sustainability.

Key Responsibilities :

Solution Architecture :

- Lead the architecture, design, and implementation of enterprise Salesforce solutions across Sales Cloud and Service Cloud.

- Translate business requirements into scalable technical solutions aligned with enterprise architecture standards.

- Develop solution blueprints, architecture diagrams, technical specifications, and implementation roadmaps.

- Ensure solutions are secure, scalable, maintainable, and aligned with Salesforce best practices.

Sales Cloud & Service Cloud Leadership :

- Design and optimize Sales Cloud capabilities, including Leads, Accounts, Contacts, Opportunities, Quotes, Forecasting, Campaigns, and Sales Processes.

- Design and optimize Service Cloud capabilities, including Case Management, Email-to-Case, Web-to-Case, Omni-Channel Routing, Entitlements, Milestones, Knowledge, and Lightning Service Console.

- Architect Experience Cloud solutions for customer and partner self-service portals.

- Evaluate new Salesforce capabilities and recommend platform enhancements.

Enterprise Integration :

- Architect integrations between Salesforce and enterprise platforms, including SAP ERP, middleware, Azure services, identity providers, customer support platforms, and other business applications.

- Define API strategies utilizing REST, SOAP, Platform Events, Change Data Capture, and asynchronous integration patterns.

- Collaborate with enterprise integration teams to establish secure and reliable integration architectures.

Technical Leadership & Governance :

- Establish Salesforce development standards, design patterns, coding guidelines, and governance processes.

- Review solution designs, architecture decisions, and code to ensure adherence to best practices.

- Mentor Salesforce developers and administrators while promoting knowledge sharing and technical excellence.

- Participate in Architecture Review Board (ARB) meetings and provide technical leadership across enterprise initiatives.

- Ensure solutions comply with security, compliance, audit, and data governance requirements.

Platform Strategy & DevOps :

- Define Salesforce environment strategy, release management, and deployment processes.

- Collaborate with DevOps teams to implement CI/CD pipelines using Git, Azure DevOps, GitHub, or Copado.

- Establish application monitoring, performance optimization, and operational support standards.

- Drive continuous platform improvement and technical modernization initiatives.

Required Qualifications :

Education :

- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline.

Experience :

- 8+ years of Salesforce experience, including solution architecture and enterprise application design.

- Minimum 5 years of hands-on experience designing and implementing Salesforce Sales Cloud and Service Cloud solutions.

- Proven experience leading enterprise Salesforce implementations in complex global organizations.

- Strong understanding of Salesforce platform architecture, governor limits, security model, sharing rules, and data architecture.

- Experience designing enterprise integration solutions using REST APIs, SOAP APIs, middleware, event-driven architecture, and asynchronous processing.

- Experience leading distributed development teams and conducting architecture and code reviews.

Technical Expertise :

- Salesforce Sales Cloud

- Salesforce Service Cloud

- Apex

- Lightning Web Components (LWC)

- Salesforce Flows

- Platform Events

- SOQL/SOSL

- REST & SOAP APIs

- JavaScript, HTML, CSS

- CI/CD and Git-based source control

Preferred Certifications :

- Salesforce Certified Application Architect

- Salesforce Certified System Architect

- Salesforce Certified Platform Developer II

- Salesforce Certified Sales Cloud Consultant

- Salesforce Certified Service Cloud Consultant

- Salesforce Certified Platform App Builder

- Salesforce Certified Administrator

- Salesforce Certified Technical Architect (CTA) is highly desirable.

Preferred Skills :

- Experience with Agile and Scrum delivery methodologies.

- Experience with enterprise integration platforms such as MuleSoft or Azure Integration Services.

- Experience integrating Salesforce with SAP ERP and other enterprise applications.

- Strong communication, presentation, and stakeholder management skills.

- Ability to influence technical direction and guide cross-functional teams.

- Experience establishing Salesforce governance, release management, and platform roadmaps.

Desired Experience :

- SAP ERP integration

- Microsoft Azure

- MuleSoft or equivalent integration platforms

- Identity providers (Azure AD/SSO)

- Experience Cloud

- Salesforce DevOps and release automation

- Enterprise data architecture and master data management

Success Factors :

The successful candidate will :

- Serve as the technical authority for the Salesforce platform.

- Deliver scalable, secure, and business-aligned Salesforce solutions.

- Drive architecture governance and technical standards.

- Mentor development teams and promote engineering excellence.

- Partner effectively with business stakeholders to deliver measurable business value.

- Continuously improve platform capabilities while reducing technical debt and operational risk.