Role & Responsibilities :

Own the Clients Outcome :

- Embed with enterprise customers on-site and remotely to understand their supply chain operations, data estate, and what success actually looks like for their business.

- Scope and design technical solutions for messy, real-world logistics problems with a clear line to measurable impact : cost per delivery, SLA performance, empty kilometres.

- Own the full deployment lifecycle : architecture through go-live through steady-state. Youre accountable for the outcome, not just the code.

Build and Ship :

- Design, build, and maintain backend services in Node.js or Python that power routing, planning, and execution at enterprise scale.

- Build and own the integrations connecting Locus to client ERPs, TMS, WMS, and OMS platforms these integrations are often the riskiest part of a deployment.

- Write production code that runs under real load. If it isnt in production, it hasnt shipped.

Be the Technical Interface with the Client :

- Run architecture reviews, lead integration workshops, and represent Locus in executive steering meetings. You need to be credible at every level of the client organisation.

- Bring field learnings back into the product and platform teams. Some of Locuss best features started as a client workaround.

- Push back when a client request would compromise platform integrity and propose a better alternative.

Show Up On-Site :

- Travel to client sites domestic and international, up to ~30% of the time for kick-offs, integration sprints, go-lives, and post-live reviews.

- Build the kind of relationship where the clients ops lead calls you directly when something goes wrong at 2am, not a support ticket.

- Be comfortable wherever the work is : a warehouse floor, a logistics control tower, a C-suite boardroom.

Make the Next Deployment Easier :

- Document architecture decisions, integration patterns, and deployment playbooks every engagement should make the next one faster.

- Work closely with Product, Customer Success, and Platform Engineering. Share what youre seeing in the field; dont wait to be asked.

- Mentor junior FDEs and raise the technical bar across the team.

Ideal Candidate :

- Strong Forward Deployed / Field Engineer

- Mandatory (Experience 1) : Must have 5+ years of backend engineering experience with hands-on coding in Node.js or Python, building production-grade systems

- Mandatory (Experience 2) : Must have minimum 2+ years in client-facing / deployment-heavy roles, where they worked directly with enterprise customers

- Mandatory (Experience 3) : Must have experience shipping and owning production systems end-to-end : From design , build , deployment , post-production support

- Mandatory (Tech Skills 1 - Backend & Systems) : Strong in : Node.js or Python (must-have), Building scalable backend services

- Mandatory (Tech Skills 2 - Integrations) : Must have experience with : Enterprise integrations (APIs, third-party systems), Systems like ERP / TMS / WMS / OMS

- Mandatory (Tech Skills 3 - Data & Messaging) : Hands-on with : Relational + NoSQL databases, Event streaming / queues (Kafka / RabbitMQ or similar)

- Mandatory (Tech Skills 4 - Cloud & Deployment) : Experience with : Cloud platforms (AWS / GCP / Azure), Docker + Kubernetes (or containerised deployments)

- Mandatory (Company) : Top Product companies / Startups / SaaS / platform companies