First American - Senior Platform Engineer - Observability Services

About the Role:

We are looking for a Senior Platform Engineer with at least 7 years of experience to join our Platform Engineering team, with a strong focus on observability. In this role, you will build, operate, optimize, and enhance the platforms that provide visibility into our applications and infrastructure.

Key Responsibilities :

- Build, operate, maintain, and enhance enterprise observability platforms for applications and infrastructure.

- Operate and optimize observability backends, ingestion pipelines, agents/collectors, and data lifecycle management.

- Implement observability solutions and standards defined by Staff and Principal Engineers.

- Build and maintain telemetry pipelines for logs, metrics, traces, and events.

- Lead telemetry and data onboarding for applications, infrastructure, Kubernetes, cloud, and platform teams.

- Provide product support to internal teams - troubleshoot telemetry ingestion issues, query performance problems, and platform usage questions.

- Monitor and improve platform availability, performance, capacity, scalability, and reliability.

- Troubleshoot complex production issues related to telemetry ingestion, processing, storage, indexing, and query performance.

- Optimize data stores, retention policies, indexing strategies, and storage utilization.

- Build and maintain dashboards, alerts, integrations, and operational tooling.

- Automate platform provisioning, configuration, and deployments using Infrastructure as Code and CI/CD.

- Partner with Application, SRE, Infrastructure, and Security teams to improve telemetry quality, coverage, and incident response.

Key Requirements :

- 7+ years of hands-on experience in Platform Engineering, DevOps, SRE, Infrastructure Engineering, or Observability Engineering.

- Strong hands-on experience with at least one major observability stack (e.g., Elastic, Grafana, Datadog, Splunk, or equivalent).

- Experience operating and troubleshooting production observability platforms at scale.

- Strong understanding of logs, metrics, distributed tracing, telemetry pipelines, and core observability concepts.

- Experience onboarding telemetry/data sources and supporting internal customers through integration and troubleshooting.

- Hands-on experience with Kubernetes, containers, Linux, networking, and cloud infrastructure.

- Familiarity with OpenTelemetry or similar instrumentation and collection frameworks.

- Advanced troubleshooting skills across applications, infrastructure, and distributed systems.

- Hands-on experience with Infrastructure as Code tools such as Terraform.

- Experience building CI/CD pipelines using GitHub Actions, Azure DevOps, Jenkins, or similar tools.

- Hands-on automation and scripting experience using Python, Go, Bash, or similar languages.

- Experience with performance tuning, capacity planning, data lifecycle management, and platform optimization.

- Working knowledge of telemetry collection, signal processing, cross-signal analysis, alerting, and production troubleshooting.

- Consistently demonstrated ability to build, operate, troubleshoot, and improve production-grade platform solutions.

- Experience implementing SLIs, SLOs, alerting standards, and reliability monitoring.

Nice to Have :

- Experience with modern observability tooling such as Grafana, Prometheus, ClickHouse, or pipeline/stream processing platforms.

- Experience with log/metric/trace collectors and streaming technologies (e.g., Fluent Bit, Kafka).

- Experience with high-volume telemetry environments and cost optimization.

- Experience with GitOps workflows and observability-as-code practices.

- Experience creating onboarding documentation, runbooks, and self-service guidance for platform users.