Key Responsibilities:

- Analyze and resolve production issues, incidents, and problem tickets related to Finacle applications.

- Investigate application issues, perform root-cause analysis, and implement effective and sustainable solutions.

- Provide L2/L3 production support for Finacle-based applications and integrations.

- Develop, modify, and maintain Finacle scripts based on business and technical requirements.

- Write, optimize, and troubleshoot PL/SQL queries, stored procedures, functions, packages, and database objects.

- Work extensively with Oracle Database for application support, troubleshooting, and performance optimization.

- Analyze application logs, database queries, interfaces, and APIs to identify and resolve defects.

- Optimize application processes, database queries, and APIs to improve performance, scalability, and reliability.

- Support product enhancements, change requests, and new functionality across Finacle applications.

- Collaborate with cross-functional teams to understand requirements and translate them into technical solutions.

- Participate in impact analysis, testing, deployment, and post-production validation of fixes and enhancements.

- Maintain technical documentation, incident reports, root-cause analysis, and knowledge articles.

- Ensure adherence to development standards, production support processes, and application security guidelines.

- Proactively identify recurring issues and recommend automation or process improvements to reduce incident volumes.

Required Skills & Competencies:

- Hands-on experience working with Finacle applications.

- Strong knowledge of Finacle Scripting.

- Strong proficiency in PL/SQL.

- Good working knowledge of Oracle Database.

- Experience in production support, incident management, and problem management.

- Strong troubleshooting and analytical skills.

- Experience in debugging application issues and performing root-cause analysis.

- Understanding of APIs, integrations, and application interfaces.

- Good understanding of software development and support life cycles.

- Strong communication and stakeholder-management skills.

- Ability to work independently as well as collaboratively in a team environment.