About the Role :

We are seeking an experienced IT Systems Specialist with 5+ years of experience in managing enterprise business applications such as CRM, HRMS, Recruitment, Ticketing, ERP, and related systems.

Roles and Responsibilities :

- Own and manage the organization's internal business systems, including CRM, HRMS, Recruitment, Ticketing, ERP, and other enterprise applications.

- Serve as the primary point of contact for all internal business systems by troubleshooting issues, resolving user queries, and coordinating with vendors.

- Manage system configurations, upgrades, plugins, and version updates while ensuring proper change management and minimal business disruption.

- Maintain system documentation and audit records by tracking configuration changes, updates, user activities, and system modifications.

- Administer user accounts, roles, and permissions across all business applications.

- Monitor system availability, performance, security, and reliability by performing regular health checks, software updates, and patch management.

- Provide first-level technical support, user training, and create Standard Operating Procedures (SOPs) and knowledge base articles.

- Ensure data accuracy, integrity, backup, and recovery processes are effectively maintained.

- Manage relationships with software vendors, coordinate issue resolution, and recommend system optimization opportunities.

- Implement operational security best practices and support IT Security and Governance teams.

Desired Qualifications & Experience :

- Bachelor's degree in information technology, Computer Science, Engineering, or a related discipline.

- Minimum 5+ years of hands-on experience managing and administering enterprise business applications.

- Proven ability to quickly learn and support new business applications using documentation and AI tools.

- Strong expertise in at least one enterprise business application, including configuration and integrations.

- Experience in troubleshooting complex technical issues and driving resolution with minimal supervision.

- Good understanding of system configuration management, software upgrades, and change management.

- Experience in user access management, role-based permissions, and data integrity processes.

- Strong analytical, problem-solving, and communication skills.

- Knowledge of API integrations, workflow automation, and reporting tools is an added advantage.

- Relevant certifications in CRM, HRMS, ERP, or ITSM are preferred.