Description :

About the Company :

FatakPay Digital Private Ltd (FatakPay) is a digital-only lending platform that provides virtual credit facilities.

The solution offers a 100% digital and paperless, quick, transparent, and secure way to transact in a multilingual format with a scan now, pay later facility and easy repayment options.

Position Overview :

As the Head of Production Support, DevOps, IT Risk & Compliance at FatakPay, you will be responsible for ensuring high availability, reliability, security, and compliance of all technology systems.

- This leadership role involves managing production support operations, driving DevOps best practices, and overseeing IT risk management and regulatory compliance in a fast-paced fintech environment.

- You will work closely with engineering, product, security, and business teams to enable scalable, secure, and resilient technology platforms.

Key Responsibilities :

- Lead and manage end-to-end production support operations, ensuring system uptime, stability, and performance.

- Define and implement incident management, problem management, and root cause analysis (RCA) processes.

- Own and drive DevOps strategy, CI/CD pipelines, infrastructure automation, and release management.

- Collaborate with engineering teams to improve deployment reliability, scalability, and system observability.

- Establish and enforce SLAs, SLOs, and operational KPIs for production systems.

- Oversee IT risk management, identifying, assessing, and mitigating technology and operational risks.

- Ensure compliance with regulatory, security, and audit requirements relevant to fintech and financial services.

- Work closely with internal and external auditors to support audits, assessments, and certifications.

- Define and maintain policies, procedures, and controls for IT governance and compliance.

- Lead business continuity planning (BCP) and disaster recovery (DR) strategies and drills.

- Manage vendors, cloud service providers, and third-party risk assessments.

- Mentor and lead cross-functional teams across production support, DevOps, and IT governance.

- Drive continuous improvement initiatives to enhance system resilience, security, and operational efficiency.

Required Qualifications & Skills :

- Bachelors or Masters degree in Computer Science, Information Technology, or a related field.

- 10 years of overall experience in IT operations, production support, DevOps, or site reliability engineering.

- Proven leadership experience managing large, cross-functional technical teams.

- Strong understanding of DevOps practices, CI/CD pipelines, infrastructure as code, and cloud platforms.

- Hands-on experience with cloud environments such as AWS, Azure, or Google Cloud.

- Deep knowledge of monitoring, logging, alerting, and incident management tools and practices.

- Strong understanding of IT risk management, security controls, and regulatory compliance frameworks.

- Experience with audits, regulatory reporting, and compliance standards relevant to fintech/financial services.

- Knowledge of business continuity, disaster recovery planning, and high-availability architectures.

- Excellent stakeholder management, communication, and decision-making skills.

- Ability to operate effectively in high-pressure, mission-critical environments.

Selection Process :

- Interested Candidates are mandatorily required to apply through this listing on Jigya.

- Only applications received through this posting will be evaluated further.

- Shortlisted candidates may be required to appear in a Screening interview administered by Jigya

- Candidates selected after the Jigya screening rounds will be interviewed by Fatakpay