Key Responsibilities :

- Own the D365 functional and technical roadmap aligned to business priorities and peak-season readiness

- Lead and develop a team of Business Systems Analysts / Technical Analysts

- Partner with Finance, Supply Chain, and Operations to translate business needs into scalable system solutions

- Drive AI-led transformation initiatives

- Govern process design, configuration, and customizations to protect platform stability and upgradeability

- Oversee UAT, releases, and production support, ensuring minimal disruption during high-volume periods

- Drive functional stability and incident resolution, including root cause analysis for recurring issues

- Ensure financial and operational controls, audit readiness, and data integrity

- Manage system integrators and vendors, ensuring quality and accountability

Skills, Tools & Experience :

- 8 to 12+ years of ERP functional and technical experience, with strong hands-on expertise in Microsoft Dynamics 365 (Finance and/or SCM)

- Proven experience leading functional and technical teams in retail, eCommerce, or high-transaction environments

- Strong understanding of end-to-end business processes (O2C, P2P, Inventory, Finance)

- Working knowledge of D365 integrations, reporting (Power BI or any other), and data reconciliation

- Led automations leveraging power automate and implemented user apps using power apps

- Demonstrates great Leadership qualities

- Ability to balance speed, scalability, and controls with a product-oriented mindset

- Detail-oriented with exceptional project management and process optimisations skills

- Exceptional verbal and non-verbal communications skills

- Exceptional ability to prioritise, respond quickly, troubleshoot and resolve issues in a methodical and effective manner

- Exceptional ability to work effectively in both an independent and team environment co-operating across multiple functions

- Exceptional ability to thrive in a fast paced and dynamic environment