We are seeking a Tech Project Manager to lead structured delivery across complex, multi team initiatives. This role is ideal for someone who is PM driven, highly organised, and able to bring rigour and clarity into ambiguous environments.

The role requires someone who can navigate stakeholders independently, drive structured execution across cross functional teams, and relentlessly follow up to ensure progress. Prior experience with vendor coordination and work within financial services, risk, and compliance domains is strongly preferred.

Key Responsibilities :

1. Project & Delivery Management (Primary Focus)

- Drive end to end project planning, execution, and delivery across engineering, product, data, compliance, and operations teams.

- Establish and maintain structured delivery plans, sprint plans, WBS, RAID logs, decision registers, and program reporting.

- Build quarterly and annual roadmaps for technology and capability development.

- Bring rigour, discipline, and predictability to execution; manage risks, dependencies, scope, and timelines.

- Run governance routines: status reviews, steering updates, stakeholder cadences, and cross?team alignment forums.

- Demonstrate a persistent, action driven approach follow up relentlessly, close loops, and ensure accountability.

2. Documentation & Clarity Building :

- Produce and maintain high quality documentation including BRDs, FRDs, process maps, workflows, project plans, and decision records.

- Translate fragmented or ambiguous input into clear, structured artefacts that drive alignment.

- Ensure teams operate with a documentation first and audit ready mindset.

3. Stakeholder Management :

- Engage independently with senior technology, business, operations, risk, procurement, and vendor stakeholders.

- Ensure clear expectations, alignment, and transparency across diverse stakeholder groups.

- Navigate organisational ambiguity, conflicting priorities, and fragmented processes with confidence and ownership.

4. Business Analysis & Process Definition

- Lead requirements gathering and process mapping for workflows, tracking mechanisms, and case management related capabilities.

- Simplify complex or unclear requirements into structured workflows and actionable specifications.

- Support translation of regulatory/business requirements into clear deliverables for engineering teams.

5. Vendor & Procurement Management

- Coordinate vendor engagement, onboarding, delivery milestones, and commercial/procurement alignment.

- Ensure vendors meet expectations regarding timelines, documentation, quality, and operational readiness.

- Provide structured oversight and escalate issues where needed.

6. Cross Functional Delivery in Ambiguous Environments

- Manage setup, configuration, governance, and integration of SaaS platforms supporting workflow and case management needs.

- Operate effectively in environments with unclear ownership, evolving processes, or organisational gaps.

- Bring order to ambiguity using documentation, structured communication, and disciplined follow?through.

- Identify blockers early and proactively drive resolutions across teams.

Additional information about the program :

Overview :

The Customer Assurance (CA) Programme is a strategic initiative to modernise and scale how the organisation responds to customer due diligence, assurance, and trust requests.

The programme is anchored on the deployment of a centralised Trust Centre, powered by SafeBase (by Drata), to provide secure, automated, and consistent responses to customer questionnaires while reducing operational burden on assurance teams.

The programme is a core component of the broader Operational Risk and Controls portfolio and underpins enterprise commitments around transparency, regulatory confidence, and customer trust.

Business Problem :

Customer assurance requests are high volume, manual, and fragmented across teams and tools. Lack of central governance and automation results in :

- Long response times

- Repetitive manual data entry

- Inconsistent answers to customers

- High dependency on SMEs and audit teams
Growing regulatory and client expectations make the current operating model unsustainable at scale.

Current Status :

- Vendor contract completed and platform onboarded (Drata / SafeBase)

- Production architecture governance and approvals in progress, targeting mid?April go?live

- Knowledge base build?out and risk acceptance activities underway

Why an Engineering Lead in India Is Critical :

The programme has moved from vendor onboarding to execution and scale, creating a clear need for hands on engineering leadership. The India based Engineering Lead will :

- Own end?to?end engineering delivery of the Customer Assurance Trust Centre

- Drive production readiness, governance artefacts (design documents and review) and release execution

- Act as the single engineering accountable across vendors, internal platforms, and assurance stakeholders

- Reduce dependency on ad?hoc contractor support and unblock delayed milestones

- Enable transition from Phase 1 go live to Phase 2 scale?out without delivery risk

Role Scope Engineering Lead (India) :

- Technical ownership of the Customer Assurance Trust Centre

- Governance, architecture, and release management ownership

- Vendor and stakeholder coordination (Security, Risk, Ops, Compliance)

- Delivery of roadmap milestones and operational stability

- Establishing sustainable engineering run?books and controls

Requirements :

Preferred Skills & Experience :

- 7 to 12 years of experience in Project Management, Business Analysis, or Program Delivery roles.

- Proven track record of delivering complex, multi team projects with strong rigour and documentation discipline.

- Strong skills in documentation, communication, requirements definition, process mapping, and governance.

- Ability to work persistently and assertively pushing teams, tracking actions, and driving closure.

- Experience coordinating with procurement, PMO, and vendor teams.

- Familiarity with case?management concepts (Pega, Appian, SNOW, Salesforce FSC) is helpful but not mandatory.

- Working knowledge of cloud, data, or engineering concepts (coordination level, not deep architecture).
- Agile delivery experience; certifications (PMP, Agile, PRINCE2, SAFe) are an advantage.