EY - ServiceNow Technical Lead/Solution Architect

Position : ServiceNow Technical Lead

Experience : 7-10 years

Location : Bengaluru/Hyderabad Chennai

Role Summary :

We are looking for an experienced ServiceNow Technical Lead who can guide solution design, lead development across multiple ServiceNow modules, and serve as the technical face of the project during customer-facing and marketing phases.

The ideal candidate is hands-on, certified, and capable of driving both technical delivery and presales/solution demonstrations.

Key Responsibilities :

Technical Development & Solution Design :

- Serve as the lead ServiceNow developer on a cross-functional team delivering workflow and automation solutions across multiple ServiceNow modules.

- Must have hands-on experience in at least two or more modules, such as :

1. ITSM

2. INTEGRATIONS

3. CSM

4. ITOM

5. ITAM / HAM / SAM

6. ITBM

7. GRC / IRM

8. HRSD

9. Custom Scoped Application Development

- Design, build, and enhance integrations with other enterprise systems using REST/SOAP, Integration Hub, or custom interfaces.

- Create and configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, and advanced platform scripting.

- Develop reporting solutions including dashboards, performance analytics, KPIs, and operational metrics.

- Perform unit testing, integration testing, and support UAT cycles.

- Maintain system design documentation, architecture diagrams, and operational runbooks.

Frontend Leadership & Marketing/Presales Support :

Act as the technical lead in customer-facing engagements, including :

1. Product demonstrations

2. Feature walkthroughs

3. Requirement translation

4. Solution blueprinting

5. Presales/marketing presentations

- Partner with product owners, business stakeholders, and presales teams to shape customer expectations and provide high-quality solution proposals.

- Translate business requirements into scalable technical architectures.

Team Leadership & Delivery Excellence :

- Provide technical direction and mentorship to developers and administrators.

- Collaborate with project managers, process consultants, QA, and config teams to ensure end-to-end delivery alignment.

- Ensure projects are delivered on time, within budget, and with high technical quality.

- Support Agile ceremonies, contribute to user stories, and maintain clarity in acceptance criteria.

Required Skills & Qualifications :

- ServiceNow Certified System Administrator (CSA) Mandatory

- Certified Implementation Specialist (CIS) At least one module

- Certified Application Developer (CAD) Strongly preferred

- Strong hands-on experience in minimum two ServiceNow modules.