Job Description :

We are seeking an experienced and client-focused Project Manager to lead end-to-end implementation of enterprise retail solutions.

The ideal candidate will be responsible for managing project delivery, gathering and translating functional requirements, coordinating cross-functional teams, and ensuring successful project go-live within defined timelines and scope.

Key Responsibilities :

Project Planning & Delivery :

- Lead end-to-end ERP implementation projects from initiation to go-live.

- Develop detailed project plans, timelines, and milestones using project management tools.

- Define project scope, deliverables, and success criteria.

- Ensure projects are delivered on time, within scope, and with high quality.

Client & Stakeholder Management :

- Act as the primary point of contact for customers during implementation.

- Conduct requirement-gathering workshops and solution discussions.

- Provide regular project updates and manage stakeholder expectations.

- Handle escalations and ensure timely resolution of critical issues.

Functional Expertise :

- Analyze and document business processes related to retail operations.

- Translate business requirements into functional specifications.

- Provide guidance on best practices in POS, inventory management, merchandising, and supply chain processes.

- Support solution configuration and ensure alignment with client needs.

Cross-Functional Coordination :

- Work closely with Technical, QA, Support, and Product teams.

- Allocate resources effectively and monitor team performance.

- Ensure smooth handover from implementation to support.

Governance & Risk Management :

- Identify project risks and develop mitigation plans.

- Ensure compliance with defined project management methodologies (Agile/Waterfall).

- Maintain project documentation and reporting standards.

Key Skills :

- Strategic Thinking

- Client-Centric Approach

- Leadership & Team Management

- Strong Analytical & Problem-Solving Skills

- Excellent Communication & Presentation Skills

Required Qualifications :

- Bachelor's degree in Engineering, IT, Business, or related field.

- 8+ years of experience in ERP implementation and project management.

- Strong understanding of retail business processes and operations.

- Proven experience in managing large enterprise implementation projects.

- Experience working with global clients.

- Strong command over project management tools (e.g., MS Project).

- Excellent communication, leadership, and stakeholder management skills.

Preferred Qualifications :

- PMP / Prince2 or other project management certifications.

- Experience in SaaS or cloud-based retail solutions.

- Exposure to Agile and Waterfall methodologies.

- The job responsibilities of the candidate shall include but not limited to the job description and to perform any other tasks/functions as required by the Company.