Job Description :

Responsibilities :

Customer engagements :

- Own the Customer engagement for Implementation of ETP solutions and ensure that solution that is delivered is aligned to customer requirements.

- Engage at Presales stage for Solution map finalization, efforts estimation and providing a vision to the customer on how the onboarding and implementation will happen.

Client Discovery and Needs Assessment :

- Conduct in-depth consultations with enterprise clients to understand their business processes, goals, and challenges.

- Perform a comprehensive needs assessment to identify customization requirements and specific features needed for successful implementation.

Configuration :

- Own the ETP Solution Configuration and align the customer and the internal delivery team on the Project goals and deliverables.

- Configure the Unified Commerce Solution based on client requirements, including POS configurations, CRM settings, promotion rules, Order Management, Product Management and integration with online marketplaces.

- Collaborate with the development team to address any gaps/customization needs beyond the standard solution.

Training and Knowledge Transfer :

- Develop and deliver training programs for client teams, ensuring they are proficient in using the solution effectively.

- Provide ongoing support and knowledge transfer to key stakeholders, addressing any questions or concerns.

- Provide training and conduct knowledge transfer sessions with internal Consulting team and RnD.

Project Management :

- Develop and maintain project plans, timelines, and milestones for own activities in a project.

- Support Project Manager in project planning and scheduling.

- Coordinate with internal and external teams to ensure project deliverables align with client expectations.

- Monitor and report on project progress, addressing any issues or deviations from the plan.

Technical Support :

- Act as a point of contact for technical issues, troubleshooting and resolving any challenges that arise during and after the implementation.

- Work closely with the technical support team to ensure timely resolution of client issues.

Documentation and Reporting :

- Create and maintain detailed documentation for each implementation, including configuration details, customizations, and training materials.

- Generate regular reports for clients and internal stakeholders on project status, key performance indicators, and post-implementation feedback.

Collaboration and Communication :

- Foster strong communication and collaboration between clients, internal development teams, and other relevant stakeholders.

- Communicate client feedback, feature requests, and enhancement opportunities to the product development team.

Education Qualification :

- Graduate/ Bachelor's degree in Business, Information Technology, or a related field.

- Post Graduate: Added Advantage.