ETP Group - Business Consultant/Senior Business Consultant

NOTE : APPLY ONLY IF YOU HAVE EXPERIENCE IN RETAIL POS CONFIGURATION AND IMPLEMENTATION

Company Description :

ETP Group is a leading Unified Commerce Software company, with a 36-year track record of delivering enterprise-class retail and e-commerce technology solutions. Market-leading retailers in Asia Pacific use ETP across hundreds of thousands of employees, over 500 brands and across 24 countries. ETP's cloud-native AI-powered solution suites, ETP Unify and Ordazzle, encompass a broad spectrum of e-commerce and retail functionalities, from POS, CRM, OMS, PIM, Unified Inventory to Unified Promotions, Logistics management and seamless integration with marketplaces and e-commerce platforms. ETPs Unified Commerce Retail Platforms create a frictionless and consistent shopping experience for consumers across all channels, wherever, whenever, and however they choose to shop.

Role : Business Consultant/ Senior Business Consultant

Experience : 6 years - 13 years with relevant experience of at least 5 years

Job Description :

Responsibilities :

Customer engagements :

- Own the Customer engagement for Implementation of ETP solutions and ensure that solution that is delivered is aligned to customer requirements

- Engage at Presales stage for Solution map finalization, efforts estimation and providing a vision to the customer on how the onboarding and implementation will happen

Client Discovery and Needs Assessment :

- Conduct in-depth consultations with enterprise clients to understand their business processes, goals, and challenges.

- Perform a comprehensive needs assessment to identify customization requirements and specific features needed for successful implementation.

Configuration :

- Own the ETP Solution Configuration and align the customer and the internal delivery team on the Project goals and deliverables

- Configure the Unified Commerce Solution based on client requirements, including POS configurations, CRM settings, promotion rules, Order Management, Product Management and integration with online marketplaces.

- Collaborate with the development team to address any gaps/customization needs beyond the standard solution.

Training and Knowledge Transfer :

- Develop and deliver training programs for client teams, ensuring they are proficient in using the solution effectively.

- Provide ongoing support and knowledge transfer to key stakeholders, addressing any questions or concerns.

- Provide training and conduct knowledge transfer sessions with internal Consulting team and RnD

Project Management :

- Develop and maintain project plans, timelines, and milestones for own activities in a project.

- Support Project Manager in project planning and scheduling

- Coordinate with internal and external teams to ensure project deliverables align with client expectations.

- Monitor and report on project progress, addressing any issues or deviations from the plan.

Technical Support :

- Act as a point of contact for technical issues, troubleshooting and resolving any challenges that arise during and after the implementation.

- Work closely with the technical support team to ensure timely resolution of client issues.

Documentation and Reporting :

- Create and maintain detailed documentation for each implementation, including configuration details, customizations, and training materials.

- Generate regular reports for clients and internal stakeholders on project status, key performance indicators, and post-implementation feedback.

Collaboration and Communication :

- Foster strong communication and collaboration between clients, internal development teams, and other relevant stakeholders.

- Communicate client feedback, feature requests, and enhancement opportunities to the product development team.

Education Qualification :

- Graduate/ Bachelor's degree in Business, Information Technology, or a related field.

- Post Graduate : Added Advantage.