We are looking for an enthusiastic and technically skilled IT Support Engineer with 1-2 years of hands-on experience in troubleshooting VOIP and network-related issues. The ideal candidate will provide first-level support to end users, resolve hardware/software issues, and manage basic network and system configurations.

Key Responsibilities :

Provide first-level troubleshooting and support for VOIP-related issues :

Call connectivity problems (e.g., unable to make calls)
No audio on connected calls
VOIP phone power issues
Echo or voice quality issues during calls

- Support and troubleshoot LAN/WAN network systems and connectivity issues.

- Perform network endpoint testing and diagnose protocol-level issues (TCP/IP, DNS, DHCP, VPN, etc.).

- Handle escalations and follow-up with vendors and third-party service providers to ensure timely resolution.

- Provide technical support for Windows XP/7/10 and macOS operating systems.

- Configure, troubleshoot, and support Microsoft Office Suite (2003/2007/2013) and MS Outlook, O365, Skype, and Microsoft Teams.

- Assist with Active Directory understanding and support.

- Set up, configure, and troubleshoot network and standalone printers, scanners, memory, and other peripherals.

- Install and manage antivirus endpoint protection.

- Ensure proper configuration and support of standard business applications.

Required Skills :

- 1-2 years of experience in IT Support with a focus on VOIP and network troubleshooting.

- Solid understanding of networking protocols and hardware (LAN/WAN, TCP/IP, DNS, DHCP, FTP, VPN).

- Hands-on experience with Cisco routers, switches, and hubs.

- Proficiency in supporting Microsoft products (Outlook, Office, Teams, Skype).

- Familiarity with Active Directory and endpoint security practices.

- Excellent communication and problem-solving skills.

Preferred Certifications (Not Mandatory) :

- CompTIA A+/Network+

- Microsoft Certified : Modern Desktop Administrator Associate

- Cisco CCNA (basic understanding)