Equisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the world's leading financial institutions.

We offer a comprehensive ecosystem of scalable solutions that help our customers meet all the challenges brought about by this era of digital transformation, thanks to our business needs-driven approach, industry knowledge, cutting-edge technologies and experts.

With its business-driven approach, in-depth industry knowledge, cutting-edge technologies and multicultural team of experts based in North America, the Caribbean, Latin America, Europe, Africa, Asia and Australia, Equisoft helps its customers meet the challenges of this era of digital transformation.

- Why Choose Equisoft? With 950+ employees, we are a stable organization that offers career advancement opportunities and fosters a stimulant environment.

Hiring Location : India (Hyderabad).

You are working hybrid in a collaborative workspace.

Title : Application Support Analyst.

Full-time Permanent Role.

Benefits available day 1 : Medical, Dental, Term Life/Personal Accident Coverage, Wellness Sessions, telemedicine program, etc.

- Flexible hours.

- Number of hours per week : 40.

Role :

The Application Support Specialist reports to Senior Director, Production Support.

The incumbent will be responsible for maintaining, troubleshooting, and enhancing our production systems and applications.

This resource works closely with development, DevOps, and QA teams to ensure our products deliver optimal performance, reliability, and user satisfaction.

This position is ideal for someone with strong technical and problem-solving skills who enjoys debugging, system optimization, and continuous improvement in a live production environment.

Your Day with Equisoft :

- Investigate and fix issues or bugs reported by users or monitoring systems in production environments.

- Participating in the various meetings (the daily, retrospective, etc.)

- Coordinate with development teams for long-term fixes.

- Contribute and participate in the functional testing and documentation of existing and future applications.

- Maintain detailed records of incidents, fixes, and best practices for future reference.

- Identify the underlying cause of recurring issues and recommend permanent fixes.

- Participate in the maintenance activities of the applications and functionalities of the product.

- Collaborate with different teams to solve customer issues.

Requirements :

Technical :

- Bachelor's Degree in Computer Engineering or Information Technology or College Diploma combined to 3 years of relevant experience.

- 5- 7 years experience has an application support or developer role.

- Excellent knowledge and experience on Python, C# and JavaScript.

- Knowledge of React, MS SQL, Kotlin (Asset).

- Very good aptitudes to write quality code with development best practices.

- Good knowledge of Object-Oriented Development and SOLID principles.

- Good knowledge of unit tests and Test-Driven Development.

- Monitor application performance using tools like Grafana.

- Knowledge of Agile and Kanban methodologies.

- Excellent problem-solving and debugging abilities.

- Excellent knowledge of English (spoken and written).

Soft Skills :

- Strong sense of organization and prioritizing.

- Analytical and problem-solving skills.

- Ability to communicate, write and synthesize information.

- Ability to multi-task in a rapid-paced environment.

- Team spirit, tact, diplomacy, autonomy, rigor, and discipline.