Primary skills : Python Spark/ Pyspark + Databricks + SparkSQL

Secondary skills : Cloud (AWS or Azure or GCP or PCF or OCI)

Work Model : Hybrid (Weekly Twice) Cab Facility : Yes

Work Timings : Rotational shift 8am to 5pm or 1pm to 10 pm ( Rotational On call support weekends)

Interview Process : 3 rounds (Looking for local Bangalore candidates who can attend 2nd round F2F in office premises)

Why we are Looking for You?

- Senior Software Engineer is responsible for providing support to Epsilon's home grown products.

- This includes analyzing, triaging, replicating, testing, solving, provide technical work-around and suggestions to clients, pertaining to Epsilons core product.

- A Mid-level expertise of RHEL, Oracle DB, SQL, AWS and Shell/Perl scripting, combined with an experience to review java/.net code, very good understanding of networking concepts, ITIL frame work, with excellent stake holder communication and management experience.

What you will enjoy in this Role?

- Ability to analyze, troubleshoot and resolve customer issues.

- Coordinates with various functions within the company to ensure customer requests are handled/routed appropriately and in a timely manner, by owning issues until closure.

- Good abilities to establish relationships and strong Customer focus

- Serves as customer contact for technical and service related problems

- Great teammate that is ready to contribute or lead elements of solving and problem resolution

- Ability to deal with stressful situations with colleagues and customers

- Must have the ability to communicate effectively in English language both verbal and written

- Documenting troubleshooting and problem resolution steps, by determining the best course of action.

- Should be able to understand development code for debugging purposes when needed.

- Ability to learn and adapt to new technologies based on organization needs

- Ensure all tickets meet the targets for resolution, escalation, documentation & completion.

- Train and mentor team members and perform other duties as assigned.

- Track and report issues within the CPI (Continuous Product Improvement) process to assure proper resolution to ongoing issues.

- Create and report product improvement ideas including functional enhancements and supportability improvements.

Qualifications :

- Bachelor's Degree in computer or engineering related field (or related field experience).

- Minimum of 5-8 years related Product support engineering experience preferred, working directly with End-user customers.

- Mandatory skills : Python Spark/ Pyspark, Databricks, SparkSQL

- Lead and provide advanced support for Databricks clusters and environments

- Design, develop, and troubleshoot SQL queries, Python/Java scripts, and APIs for data integration and analytics.

- Collaborate with data engineers, developers, and collaborators to address technical challenges.

- Automate workflows and improve processes to enhance operational efficiency.

- RHEL operating system (certification preferred)

- A good AWS, Networking and Communication protocol knowledge

- Experience in data bricks and writing simple to medium complex SQL queries

- Shell/Perl Scripting experience with a good knowledge of API, Webhooks & HTML.

- Above average knowledge in all phases of systems analysis, the software development process and/or functional engineering principles

- Should be a self - driven individual and be able to independently handle the assignments.

- Development background in .Net would be a plus.

- Document support processes, standard methodologies, and resolution steps for recurring issues.