SAP Sales Cloud / SAP CX Consultant

Job Overview :

We are looking for an experienced SAP Sales Cloud / SAP CX Consultant with strong hands-on expertise in SAP Sales Cloud, SAP Customer Experience (CX), and SAP Cloud for Customer (C4C). The ideal candidate will have extensive experience in configuration, sales process implementation, and integration with SAP S/4HANA. The candidate should be capable of managing end-to-end sales processes, from lead generation and opportunity management to quotation and order processing, while supporting business transformation initiatives.

Roles and Responsibilities :

- Configure, implement, and enhance SAP Sales Cloud / SAP CX / C4C solutions based on business requirements.

- Manage end-to-end sales processes covering lead, opportunity, quotation, and order management.

- Configure account and contact management functionalities to support customer relationship management.

- Implement activity management processes, including tasks, calls, meetings, and follow-ups.

- Configure quotation management, including pricing, discounts, approval workflows, version control, and validity periods.

- Support sales planning activities, including targets, quotas, territory management, and forecasting.

- Configure visit planning and mobile sales functionalities to improve sales team productivity.

- Design and support integrations between SAP Sales Cloud and SAP S/4HANA.

- Ensure seamless replication of sales orders, customer master data, and product/material master data.

- Develop and maintain sales dashboards, KPIs, pipeline reports, and forecasting capabilities.

- Configure user roles, authorizations, and access controls in accordance with business requirements.

- Conduct business workshops, requirement gathering, and Fit-to-Standard assessments.

- Prepare functional specifications and coordinate with technical teams for solution development.

- Manage System Integration Testing (SIT), User Acceptance Testing (UAT), cutover, go-live, hypercare, and end-user training.

- Collaborate with business stakeholders and cross-functional teams to ensure successful project delivery.

Mandatory Skills :

- 6 - 10 years of experience in SAP CX, SAP Sales Cloud, or SAP Cloud for Customer (C4C).

- Strong hands-on experience in SAP Sales Cloud configuration and implementation, beyond production support.

- End-to-end experience with lead, opportunity, quotation, and order management.

- Expertise in account and contact management.

- Experience configuring activity management, including tasks, calls, meetings, and follow-ups.

- Strong knowledge of quotation management, pricing, discounts, approval workflows, versioning, and validity management.

- Experience with sales planning, targets, quotas, territory management, and forecasting.

- Knowledge of visit planning and mobile sales functionalities.

- Strong integration experience with SAP S/4HANA, particularly sales order, customer master data, and product/material master data replication.

- Experience with sales dashboards, KPIs, pipeline management, and forecasting.

- Experience configuring roles, authorizations, and access controls.

- Hands-on experience across project delivery phases, including workshops, Fit-to-Standard, functional specifications, SIT/UAT, cutover, go-live, hypercare, and training.

Good-to-Have Skills :

- SAP S/4HANA Sales certification.

- Experience working on end-to-end SAP Sales Cloud implementation and integration projects.

- Strong understanding of sales operations, CRM processes, and enterprise sales workflows.