We are actively seeking a highly skilled and experienced End User Computing Specialist to join our dynamic IT team. This is a fully remote role, critical to managing and optimizing our enterprise device environments across both Windows and macOS platforms.

The ideal candidate will possess over 5 years of dedicated experience in End User Computing (EUC) and a passion for ensuring peak device performance, robust security, and proactive IT operations.

About the Role :

As an End User Computing Specialist, you will be instrumental in maintaining the health, security, and efficiency of our organizational devices. You will leverage cutting-edge tools to monitor, manage, and secure our extensive fleet, and translate complex data into actionable insights for continuous improvement.

Key Responsibilities :

- End User Device Management : Oversee the comprehensive management of enterprise-level end-user devices, including deployment, configuration, and lifecycle management for both Windows and macOS environments.

- Application Patch Management : Design and implement robust strategies for application patch management, ensuring all software is up-to-date and vulnerabilities are promptly addressed.

- Fleet Health Checkups : Conduct regular and thorough fleet health checkups utilizing advanced tools such as Nexthink, Axonius, JumpCloud, Automox, CyberArk EPM, and DataDog to identify and remediate potential issues proactively.

- Performance Optimization : Focus on ensuring optimal device performance across the entire fleet, implementing measures to enhance user experience and productivity.

- Security Compliance : Drive and maintain stringent security compliance across all end-user -devices, adhering to industry best practices and internal policies.

- Dashboard Development & Reporting : Build insightful and actionable dashboards using data from various EUC tools to provide clear visibility into device health, performance, and security posture.

- Proactive IT Operations : Utilize data and insights to drive proactive IT operations, anticipating and addressing issues before they impact end-users.

- Troubleshooting & Support : Provide expert-level support and troubleshooting for complex end-user computing issues.

Requirements :

- Minimum of 5+ years of hands-on experience in End User Computing (EUC) and enterprise device management.

- Proven expertise in managing large-scale Windows and macOS environments.

- Extensive experience with Application Patch Management strategies and tools.

- Demonstrable experience with EUC management tools such as Nexthink, Axonius, JumpCloud, Automox, CyberArk EPM, and DataDog.

- Strong understanding of device performance optimization and security best practices.

- Ability to build and interpret data-driven dashboards for IT operational insights.

- Excellent problem-solving, analytical, and troubleshooting skills.

- Highly detail-oriented with a passion for optimizing end-user technology.

- Strong communication and interpersonal skills, with the ability to collaborate effectively in a remote team environment.