About Element Technologies :

Element is a trusted innovation partner that helps enterprises accelerate transformation through AI, GenAI, data engineering, and digital excellence.The technology industry is subject to constrained business growth, an infrastructure dearth to build novel technologies, and a lack of business relevance.

At Element, we are driven by passion and our commitment to offer high-value IT services by leveraging our flexible engagement and delivery models to better serve our customers. We combine deep domain knowledge with cutting-edge technology to help organizations scale and adapt in a rapidly evolving digital world.

With a global footprint and a team of 400+ consultants, we have successfully delivered over 280 high-impact projects across Fortune 100 clients, enabling measurable transformation and operational excellence. We're not just a service provider; we are your AI-first digital engineering partner, committed to enabling enterprise-grade, secure, and scalable solutions that bridge ambition and execution. We collaborate with global industry-leading technologies and bring to bear relevant industry expertise along with a value-driven approach that results in greater business value. We serve global companies in Life Sciences, Banking & Financial Services, Retail, Telecommunication, and Convergent Media industry sectors.

Our business tenets revolve around Outcome and Innovation, pivoted on Human Capital and Technology. Our 5-pronged focus is as follows :

- Solve business problems of today.

- Deliver vision of the future.

- Empower our employees.

- Nurture and care for the aspirations of our employees.

- Hire and retain the best talent.

Job Description :

The ServiceNow Technical Developer will design, configure, and develop solutions on the ServiceNow platform, specialising in IT Service Management (ITSM) and Customer Service Management (CSM). This role requires strong technical expertise, scripting skills, and experience in implementing complex workflows and integrations.

Responsibilities :

- Customise and configure ServiceNow ITSM and CSM modules, including Incident, Problem, Change, Service Catalogue, and Case Management.

- Develop workflows, Flow Designer flows, and automation scripts.

- Create and maintain UI policies, client scripts, business rules, and script includes.

- Build integrations using REST/SOAP APIs, MID Server, and Integration Hub.

- Ensure secure and scalable integration with external systems (CRM, ERP).

- Manage instance upgrades, cloning, and performance optimisation.

- Configure CMDB, discovery, and asset management.

- Adhere to coding standards and ServiceNow best practices.

- Ensure compliance with ITIL processes and security guidelines.

Requirements :

- 4- 6 years in ServiceNow development, with hands-on ITSM and CSM implementation experience.

- Proficiency in JavaScript, Glide API, HTML, CSS, Jelly, and AngularJS.

- Strong knowledge of ServiceNow scripting and configuration.

- Experience with Flow Designer, Integration Hub, and Orchestration.

- ServiceNow Certified System Administrator (CSA).

- Certified Implementation Specialist - ITSM and CSM.

- Certified Application Developer (CAD).

- Excellent communication and stakeholder management.

- Ability to work in Agile/Scrum environments.