Role : Business Analyst ServiceNow Strategic Portfolio Management (SPM) Implementation + Enterprise Architecture (EA).

Function : IT.

Location : Remote working on CET Time Zone.

Reporting to the Program Lead, the Business Analyst supports the entire implementation lifecycle while aligning ServiceNow SPM & EA functionality with governance, reporting, and operational standards.

Key Accountabilities :

- Serve as the primary liaison between business stakeholders, PMOs, tool owners, and technical teams to capture and document requirements for ServiceNow SPM & EA.

- Ensure SPM & EA design and configuration accurately reflect business processes around demand intake, project execution, resource planning, financial tracking, and portfolio governance.

- Support the Product Owner in planning and prioritizing the SPM & EA backlog, ensuring alignment with organizational strategy and change management standards.

- Conduct process mapping, gap analysis, and future state design to align ways of working with ServiceNow SPM & EA best practices.

- Lead or support validation of system changes including user acceptance testing (UAT), data validation, workflow testing, and regression cycles.

- Contribute to enhancements, integrations, and reporting improvements across ServiceNow and related portfolio management tools (e.g., Clarity, Power BI, SharePoint).

- Ensure data quality, consistency, and governance across all SPM & EA modules (including audit, reporting, and compliance).

- Drive user adoption by supporting training, onboarding, preparing user guides, and developing SOPs for user communities.

- Act as a key contributor to continuous improvement initiatives and system maturity evolution.

Goals and deliverables.

Key Responsibilities :

- Analyze and map AS IS processes.

- Gather, analyze, and document business requirements for SPM & EA modules including :

a. Demand Management.

b. Project & Program Management.

c. Resource Management.

d. Financial Management.

e. Portfolio Planning.

f. Agile/Hybrid Planning (if applicable).

- Translate requirements into detailed functional specifications for configuration and development teams.

- Support governance processes such as prioritization, intake workflows, approval paths, and portfolio reporting.

- Ensure system changes follow the ITD change management process and are tested and documented properly.

- Maintain requirement traceability to ensure alignment between business needs and delivered SPM functionality.

- Create and maintain documentation including process flows, role definitions, training materials, and release notes.

- Facilitate workshops and stakeholder sessions to validate processes, capture feedback, and ensure stakeholder alignment.

- Monitor system usage, identify adoption gaps, and propose improvements to enhance user experience and data quality.

Work Experience :

- 8+ years of experience in Business Analysis, IT Systems Implementation, or Portfolio/Project Management within a global organization.

- Hands-on experience implementing or supporting ServiceNow SPM / EA/ ITBM modules (Demand, Project, Resource, Financial, Portfolio, etc.) is an advantage.

- Proven ability to translate business processes into functional system requirements.

- Experience conducting UAT, system validation, and process documentation.

- Familiarity with enterprise projects and portfolio management frameworks.

- Experience working with both business and technical stakeholders (PMOs, architects, developers, and tool administrators).

- Experience with reporting and data visualization tools (e.g., Power BI) is an advantage.

Education & Certifications :

- Degree in Business, Information Systems, IT, Data Analytics, or a related discipline.

- ServiceNow certifications (SPM/ITBM Fundamentals or Implementer) are a strong plus.

- Business Analysis certification (CBAP, CCBA, Agile BA) is an advantage.

- Project Management certification (PMP, PRINCE2, PMI ACP) is a plus.

- Fluent in English (Expert level); additional European languages are an advantage.