Ekfrazo Technologies - Senior Technical Project Manager

Description :

We are seeking a Technical Project Manager to lead and deliver complex projects spanning web, full-stack, cloud-native, and SaaS-based platforms (Salesforce, Oracle ATG, Oracle Cloud).

You will manage end-to-end project execution, working closely with technical architects, engineers, and business stakeholders.

A fair understanding of modern and enterprise technologies is essential, along with proven experience delivering SaaS and Oracle-based solutions in agile or hybrid delivery models.

You will also have a conceptual understanding of these technologies; handson experience is not mandatory.

Key Responsibilities :

Project Planning & Execution :

- Own end-to-end project delivery for web, cloud-native, and SaaS-based applications (Salesforce, Oracle ATG, Oracle ERP/Cloud), from initiation to closure.

- Define and manage project scope, milestones, deliverables, resource plans, and success metrics (KPIs/OKRs).

- Develop and maintain realistic project schedules using tools like MS Project, Jira, or Smartsheet.

- Estimate project costs (labor, infrastructure, SaaS subscriptions, third-party integrations) and manage project budgeting & forecasting.

- Track actual vs. planned budget, identify variances, and implement corrective actions.

- Proactively monitor project health using dashboards, burn-down charts, velocity tracking, and earned value management (EVM).

- Establish clear governance frameworks for status reporting, change control, and escalation management.

- Identify, assess, and maintain a live risk register technical risks, integration risks, SaaS vendor risks, resource risks with mitigation plans.

- Drive proactive issue tracking and resolution, ensuring blockers are removed before they impact timelines.

- Manage change requests (scope, schedule, cost) through formal change control processes.

- Conduct phase-gate reviews, milestone sign-offs, and Go/No-Go decisions.

- Facilitate lessons learned and post-implementation retrospectives to drive continuous improvement.

- Manage customer expectations through regular status updates, steering committee meetings, and transparent communication.

- Build and maintain strong customer relationships, acting as a trusted delivery partner.

- Ensure contractual compliance and adherence to SLAs (Service Level Agreements) where applicable.

- Manage trade-offs between schedule, quality, scope, and budget in collaboration with technical architects and product owners.

- Effective people manager who motivates and drives teams to achieve success.

Agile & Hybrid Process Management :

- Facilitate agile (Scrum/Kanban) and hybrid (agile + waterfall for SaaS) ceremonies.

- Use tools like Jira, Azure DevOps, Asana, or Salesforce DX / Oracle Developer Cloud.

- Drive continuous improvement in delivery processes across blended teams.

Stakeholder & Customer Management :

- Serve as primary point of contact for internal and external stakeholders across technical and business units.

- Translate technical and SaaS platform constraints into business-friendly language.

- Manage expectations, escalate risks, and drive decisions across multiple delivery partners.

- Conduct regular customer health checks and satisfaction surveys.

Governance & Quality :

- Ensure adherence to architectural standards, security guidelines, and compliance (SOC2, GDPR, HIPAA if applicable).

- Coordinate QA strategies including unit, integration, performance, and SaaS-specific regression testing.

- Conduct phase-gate reviews, Go/No-Go decisions, and post-implementation retrospectives.

Required Project Management Skills :

- 8 to 12 years of IT experience, with 4+ years as a Technical Project Manager delivering :

- Web / full-stack / cloud-native projects AND

- SaaS-based applications (Salesforce, Oracle ATG, or Oracle Cloud).

- Strong experience with Agile, Scrum, and hybrid (agile + waterfall) methodologies.

- Proven expertise in project budgeting, cost control, and financial forecasting.

- Hands-on experience with risk management, change control, and proactive tracking (EVM, burn-downs, dashboards).

- Strong customer management and stakeholder communication skills.

- Proficiency in Jira, Confluence, MS Project, Smartsheet, or equivalent.

- Track record of delivering SaaS, enterprise, or cloud-native applications to production within budget and schedule.

Nice to Have :

Certifications :

- PMP, PRINCE2, CSM, or SAFe Agilist.

- Salesforce Certified Administrator or Salesforce Certified Project Manager.

- Oracle Cloud Infrastructure (OCI) Foundations or Oracle ATG certification.

- AWS Certified Cloud Practitioner or Solutions Architect Associate.

- Experience managing distributed/offshore teams and SaaS vendor co-delivery.

- Background in pre-sales, proposal creation, or client-facing delivery for SaaS + custom cloud solutions.

- Exposure to DevSecOps, compliance (SOC2, GDPR, PCI-DSS for Oracle ATG e-commerce).

Soft Skills :

- Bridging communication Connects developers, SaaS configurators, architects, business leaders, and customers.

- Proactive risk & issue management Identifies SaaS release conflicts, integration bottlenecks, and vendor dependencies before they escalate.

- Financial acumen Comfortable with budgeting, cost tracking, and business case validation.

- Leadership without authority Influences technical and vendor teams to meet commitments.

- Adaptability Balances agile speed with SaaS platform governance cycles.

- Conflict resolution Navigates technical vs. SaaS-configuration trade-offs effectively.

- Customer-centric mindset Builds trust and long-term relationships with clients.