Power Platform Solution Architect :

Minimum Experience :

- 5+ years' experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape.

- 3+ years' experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, PCF, etc.

- 7+ years of .Net experience writing plug-in code for Dynamics CE.

- 3+ years of REACT experience.

- 3+ years of Power Automate experience.

- 2+ years of PowerBI experience.

Desired Skillset :

- Deep understanding of Dynamics 365 CE capabilities including customization, configuration, and user management.

- Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications.

- Proven track record of successfully delivering at least 2 Dynamics CE implementation projects for high volume contact centers.

- Hands-on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways.

- Familiarity with Agile development methodologies.

- Proficient in Microsoft Office 365 suite and Microsoft ADO Testing Module.

Soft Skills :

- Excellent analytical and problem-solving skills.

- Strong communication and interpersonal skills.

- Ability to lead and collaborate with cross-functional teams.

- Detail-oriented with strong organizational and project management skills.

Certifications :

- Required : Dynamics 365 Fundamentals (MB-910), Microsoft Power Platform + Dynamics 365 Core (MB-200), Power Platform App Maker Associate (PL-100), Dynamics 365 Customer Service Functional Consultant Associate (MB-230), Power Platform Developer Associate (PL-400).

- Beneficial : Power Platform Functional Consultant Associate (PL-200), Dynamics 365 + Power Platform Solution Architect Expert (PL-600), MS Dynamics Fast Track recognized architect, Microsoft Most Valuable Professional (MVP).

Project Objectives :

- Continued development of the Journi Applications and functionality.

Duration : 12+ months.

Schedule : US Eastern Time.