Key Responsibilities :

- Provide end-to-end production support for EDI interfaces and integrations.

- Monitor EDI transactions and ensure timely processing and issue resolution.

- Analyze, troubleshoot, and resolve production incidents within agreed SLAs.

- Support onboarding of trading partners and manage EDI mapping/configuration changes.

- Coordinate with business users, customers, vendors, and cross-functional teams to resolve issues.

- Perform root cause analysis (RCA) and implement preventive measures.

- Handle service requests, change requests, and deployment support.

- Monitor application health, system performance, and batch jobs.

- Maintain support documentation, SOPs, and knowledge base articles.

- Participate in on-call support and incident management activities as required.

Required Skills :

- 4 - 8 years of hands-on experience in EDI production/application support.

- BP Knowledge - Basic.

- Server patching and restarts.

- Certificate setups in production.

- Lightwell.

- Strong understanding of EDI standards such as X12, EDIFACT, and XML.

- Experience with EDI transactions (e.g., 850, 810, 856, 997, 940, 945).

- Hands-on experience with EDI integration platforms (e.g., IBM Sterling Integrator/Sterling B2B Integrator (SI), Seeburger, Axway, or similar).

- Good knowledge of EDI mapping, communication protocols (AS2, SFTP, FTP, VAN), and file transfer processes.

- Experience in incident management, problem management, and change management.

- Familiarity with ticketing tools such as ServiceNow, Jira, or similar.

- Basic SQL and Linux/Unix knowledge for troubleshooting is preferred.

- Strong analytical, communication, and stakeholder management skills.

Preferred Qualifications :

- Experience in a 24x7 production support environment.

- ITIL knowledge or certification is an added advantage.

- Exposure to cloud-based integration platforms is a plus.