We are seeking experienced ServiceNow Senior Developers / Technical Consultants to support a large-scale Customer Service Management (CSM) initiative within a complex healthcare enterprise environment. This role focuses on hands-on platform development, workflow automation, integrations, and scalable ServiceNow solution delivery. The ideal candidate is a true developer and technical consultant with strong experience across CSM and ITSM implementations, capable of operating independently while collaborating with architects, stakeholders, and cross-functional teams.

Role & responsibilities:

- Design, develop, and configure ServiceNow solutions across CSM and ITSM environments.

- Build scalable workflows, automations, and platform customizations within ServiceNow.

- Develop and maintain custom applications, integrations, and Service Portal functionality.

- Configure and support Flow Designer, workflows, subflows, and automation logic.

- Create and maintain client scripts, business rules, script includes UI policies, UI actions, and ACLs.

- Design and manage data models including custom tables, relationships, and CMDB integrations.

- Develop integrations using REST APIs, spokes, import sets, and transform maps.

- Collaborate with architects, stakeholders, and delivery teams to translate business requirements into technical solutions.

- Participate in troubleshooting, optimization, and platform enhancement efforts.

- Support enterprise-level implementations while maintaining development best practices and platform scalability.

Preferred candidate profile:

- Strong hands-on ServiceNow development experience.

- Experience implementing and supporting Customer Service Management (CSM).

- Strong scripting experience utilizing Glide APIs and ServiceNow development best practices.

- Strong understanding of data modeling, table relationships, extensions, and platform architecture.

- Experience with ACLs, role-based security, and platform governance.

- Flow Designer experience including custom flows, subflows, and automation development.

- Experience with Service Portal and UI configuration.

- Experience with Import Sets and Transform Maps.

- Experience with REST API integrations and third-party system connectivity.

- Ability to work within both legacy and modernized ServiceNow environments.

- Strong troubleshooting and debugging capabilities.

Preferred Certifications:

- Certified System Administrator (CSA)

- Certified Application Developer (CAD)

- CIS Customer Service Management (CIS-CSM) Required

- Additional CIS certifications are a plus