Dynamics 365 CRM Technical Consultant

Description :

- Design, develop, and implement D365 CRM solutions

- Customize and configure applications based on business needs

- Collaborate with stakeholders to gather and analyze requirements

- Integrate Dynamics CRM with enterprise systems using Azure services

- Provide technical support and troubleshoot CRM-related issues

- Create and maintain technical documentation

- Stay updated with the latest CRM features and best practices

Core Skills Required :

- Dynamics 365 CE / CRM

Strong hands-on experience in :

- Configurations & Customizations

- Plug-ins and custom workflows

OOB capabilities including :

- Customer Service Module

- Omnichannel

- Unified Routing

- Power Platform

- Power Automate

- Power Apps

- Power Pages

- Power BI

- Copilot Studio (Agent customization & development)

- DevOps

CI/CD using :

- Azure DevOps

- GitHub Actions

Mandatory skills :

- Microsoft Dynamics 365 CRM

Desired skills :

- Type script

Domain (Industry) :

- Microsoft