Job Role/Title : Associate Manager - ServiceNow Technical Lead Developer (CSM)

Experience Range : 12 - 15 years

Location : Noida, Indore, Hyderabad, Bangalore, Chennai & Mumbai

Role Summary :

The role involves leading the technical development and delivery of insurance workflow solutions on ServiceNow FSO. The candidate will drive development, code migration, release management and automation using Flow Designer and Playbooks, while mentoring junior developers. The role will support custom insurance applications across claims, billing, policy servicing, AI-enabled document processing and compliance automation.

Key Responsibilities :

- Design, develop and implement scalable ServiceNow solutions aligned with client requirements and platform best practices.

- Review, troubleshoot and refactor code to ensure quality, performance and maintainability.

- Manage end-to-end migration of code and configurations across development, testing and production environments.

- Support platform upgrades, patching and release activities with minimal disruption.

- Collaborate with architects, administrators and business analysts to translate requirements into ServiceNow solutions.

- Drive automation using Flow Designer, Playbooks and Automated Test Framework (ATF).

- Ensure compliance with coding standards, security guidelines and platform best practices.

- Mentor and guide junior developers while promoting technical excellence.

- Contribute to continuous improvement across development, testing and deployment processes.

Required Skills & Experience :

- Strong hands-on experience in ServiceNow design, development and implementation.

- Experience with ServiceNow architecture, JavaScript/Glide scripting and system design.

- Proven experience in migrating ServiceNow applications from development to production and managing releases/version upgrades.

- Strong ability to analyze, refactor and modernize legacy ServiceNow code.

- ServiceNow Certified Application Developer (CAD) certification.

- Certified System Administrator (CSA) certification - Mandatory.

- ServiceNow CSM (Customer Service Management) knowledge/certification - Mandatory.

Additional Preferred Skills :

Experience or certification/micro-certification in one or more of the following :

- Playbooks

- CSM

- Flow Designer

- UI Builder

- Now Assist / AI

- Platform Analytics

- Predictive Intelligence

- Service Portal

- Catalog Items

- Automated Test Framework (ATF)