DOORS Administrator - IT Operations

Description :

- Administration of DOORS :

- Provide technical support to DOORS users across engineering and project teams.

- Maintain DOORS Servers and health checks & updates.

- Develop and maintain documentation for DOORS usage, standards, and best practices.

- Maintain DXL scripts to automate tasks and enhance usability.

- Support integration of DOORS with other tools (e.g., RTC, RQM, Jira).

- Collaborate with stakeholders to improve requirements management workflows.

- Create and manage user accounts, roles, and permissions.

- Monitor system performance and troubleshoot issues related to DOORS servers and databases.

- Install, configure, and maintain IBM Rational DOORS and DOORS Web Access.

- Manage DOORS database backups, recovery, and archiving.

Scripting and Automation :

- Ensure adherence to best practices in coding standards, security, and testing.

- Troubleshoot complex issues, conduct root cause analysis, and provide sustainable solutions.

- Develop and maintain automation scripts using Ansible for configuration management.

- Use PowerShell for Windows-based automation and administrative tasks.

- Design and maintain Jenkins pipelines for CI/CD automation.

- Manage source control using Git and Bitbucket for versioning and collaboration.

- Integrate and monitor systems using Splunk for log analysis and performance insights.

User Support and Training :

- Provide technical support and troubleshooting assistance to DOORS users.

- Create and maintain user guides, FAQs, and best practice documentation.

- Gather user feedback and continuously improve support processes.

Documentation and Reporting :

- Maintain comprehensive documentation of system configurations, processes, and procedures.

- Generate reports on usage statistics, and incident resolution.

Collaboration and Communication :

- Work closely with cross-functional teams, including development, QA, and project management, to ensure

- Communicate effectively with stakeholders to understand their needs and provide timely solutions.

Qualifications :

1 Bachelor's degree in computer science engineering, Information Technology, or a related field.

2 3-5 years of experience in IT operations. Knowledge of ITIL best practices for IT service management.

3 Strong Linux system administration experience.

4 Proficiency in Ansible, Python, PowerShell, Jenkins, Git/Bitbucket, and Splunk.

5 Familiarity with DXL scripting and DOORS customization.

6 Excellent troubleshooting, documentation, and communication skills.

Mandatory Skills :

- ORACLE LINUX 6 ADVANCED SYSTEM ADMINISTR