Director of Engineering - Customer Engagement Platforms
Posted on: 07/03/2026
Job Description
Description :
Hiring for a client, a leading financial technology platform provider building modern software solutions for banks and credit unions in the United States. The company develops enterprise SaaS platforms that power customer engagement, CRM, marketing automation, relationship management, and servicing workflows for financial institutions.
Their products help community banks and credit unions deliver more personalized and efficient digital experiences to their customers. With continued growth in the US financial services market, the organization is investing in expanding its engineering leadership team to drive innovation and scale across its product portfolio.
About the Role :
- As Director of Engineering, you will play a key leadership role in shaping the technology direction and delivery strategy for a suite of enterprise platforms used by banks and credit unions to manage customer engagement.
- These platforms support critical capabilities such as customer relationship management (CRM), marketing automation, and customer servicing across the banking lifecycle.
- You will lead a large engineering organization responsible for building and scaling enterprise-grade SaaS solutions used by financial institutions in the United States.
- The role requires a balance of strong technical depth, strategic thinking, and people leadership.
- You will work closely with product management, design, and business teams to translate product vision into scalable technology platforms while ensuring reliability, performance, and security.
- In addition to driving product delivery, you will help strengthen engineering culture, mentor engineering leaders, and establish best practices in architecture, quality, and platform scalability.
- This is a highly influential role with the opportunity to shape technology platforms that support the digital transformation of community banks and credit unions.
What Youll Bring :
- Extensive background in software engineering with 17+ years of experience, including 5-6 years of significant leadership responsibility in product engineering organizations.
- Demonstrated success in building and leading large engineering teams consisting of 30-50 engineers, delivering complex enterprise software platforms.
- Strong expertise in system architecture, distributed platforms, and scalable SaaS application design.
- Experience working with customer engagement platforms, including CRM systems, marketing automation tools, or customer servicing solutions.
- Familiarity with technology environments used by financial institutions, including integrations with banking systems and digital channels.
- Ability to translate business strategy into engineering execution, aligning technology decisions with product objectives.
- Strong leadership capability in mentoring senior engineers and engineering managers while building collaborative teams.
- Experience working with modern cloud environments and cloud-native development approaches.
- Awareness of security, compliance, and regulatory considerations relevant to financial services platforms.
- Experience working in Agile product development environments with cross-functional teams.
- Exposure to building or modernizing customer engagement platforms at scale is an added advantage.
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Posted by
619
Posted in
Backend Development
Functional Area
Engineering Management
Job Code
1618772
