Digital Transformation & Modernization Lead

Description :

About the job :

Job Title : Digital Transformation & Modernization

Location : Mumbai

Reporting To : CIO

Role Purpose : To lead enterprise-wide transformation and modernization initiatives across core platforms including iTopaz, iTariff, Intellihub, and enterprise integrations. The role will drive end-to-end delivery, ensure business continuity, and enable scalable, future-ready architecture while maximizing user adoption and business value.

Key Responsibilities :

1. Product Delivery & Modernization :

- Drive end-to-end modernization of iTopaz (Frontend, Backend, Database migration) ensuring milestone adherence and quality delivery.

- Lead PostgreSQL transition initiatives, including successful conversion of Crystal Reports frameworks.

- Oversee iTariff modernization, ensuring alignment with business and digital strategy.

- Provide assistance for the Intellihub and run reviews

- Appetite for taking on the Internal stakeholders need (ECU 360, CRM Sales etc.)

- Ensure guidance for the EDI and integration priorities with minimal impact on business operations and go-live stability.

2. Execution Excellence :

- Credibility to understand and manage large-scale transformation programs covering :

- 67+ internal applications modernization

- 300+ EDI / integrations upgrade to PostgreSQL

- Ensure seamless integration of Topaz across D365 F&O, CRM, Data Lake, and MDM ecosystems.

- Drive structured program governance, risk mitigation, and stakeholder alignment across global teams.

- Ensure continuity of Topaz CR support and change management for 300+ offices and ~15,000 users globally.

3. User Experience & Adoption :

- Deliver enhanced user experience with a target of >90% positive user feedback on usability and performance.

- Ensure minimal productivity disruption (<15%) during system transitions.

- Enable seamless migration of 100+ critical applications without business disruption.

- Drive adoption of Intellihub, ensuring measurable business usage and engagement.

4. Business Value Creation :

- Translate transformation initiatives into tangible business outcomes including efficiency gains, cost optimization, and improved decision-making.

- Track and deliver measurable KPIs tied to productivity, system performance, and ROI.

5. Innovation & Future Readiness :

- Build a future-ready digital architecture leveraging modern technologies, scalable platforms, and data-driven capabilities.

- Drive innovation through POCs, automation, and intelligent platforms (Intellihub).

- Establish best practices for modernization, integration, and platform scalability across the enterprise.

Key Success Metrics (KPIs) :

- % completion of iTopaz modernization milestones (Frontend, Backend, DB).

- On-time delivery of EDI / integrations with minimal go-live disruption.

- Successful rollout of PostgreSQL-based reporting framework.

- 90% user satisfaction and <15% productivity loss during transition.

- Modernization of 67+ applications and 300+ integrations.

- Adoption and business impact of Intellihub.

- Stability and support effectiveness across global user base (15K+ users).

Candidate Profile :

- 10-12 years of experience in digital transformation / enterprise technology / large-scale program management.

- Proven track record of leading complex modernization programs involving ERP, integrations, and data platforms.

- Experience in logistics, supply chain, or global enterprise environments preferred.

- Strong expertise in application modernization, database migration (PostgreSQL), and system integrations.

- Experience with D365 F&O, CRM, Data Platforms, and enterprise integration frameworks.

- Ability to drive large-scale change management and global stakeholder alignment.

- Strong business acumen with focus on value creation and user adoption.