As a Senior Business Analyst specializing in Customer Identity and Access Management (CIAM), you will be a key driver in defining and optimizing the customer experience across our digital platforms. With over 12 years of experience, you'll bridge the gap between business needs and technical solutions, translating high-level requirements into detailed specifications for our CIAM initiatives. You'll bring a deep understanding of authentication technologies and a practical approach to working within Agile and DevOps environments, ensuring our customer identity solutions are secure, scalable, and user-centric.

Key Responsibilities :

- Strategic Requirement Elicitation : Lead and conduct in-depth workshops, interviews, and analysis to elicit, analyze, and validate complex business requirements related to customer identity, authentication, and authorization.

- Solution Design & Documentation : Translate gathered business requirements into clear, concise, and actionable artifacts, including detailed user stories, use cases, process flows, and comprehensive acceptance criteria.

- Customer Identity Platform Expertise : Leverage your strong familiarity with identity platforms and hands-on experience in CIAM or Identity & Access Management (IAM) to provide expert guidance on solution design and implementation.

- Authentication Technology Mastery : Apply a strong understanding of authentication technologies such as Multi-Factor Authentication (MFA), Single Sign-On (SSO), and adaptive authentication methods to design secure and user-friendly login experiences.

- Agile & DevOps Leadership : Act as a champion for Agile practices, actively participating in sprint planning, backlog refinement, and retrospectives.

- Ensure close collaboration with development and QA teams, with practical experience in DevOps and CI/CD (Continuous Integration/Continuous Delivery) methodologies.

- Stakeholder Management : Effectively communicate and collaborate with diverse stakeholders, including product owners, technical leads, architects, developers, testers, and end-users, to ensure alignment and shared understanding of requirements.

- Process Optimization : Identify opportunities for process improvements within the CIAM lifecycle, advocating for efficient and automated workflows.

- Quality Assurance & Validation : Work closely with quality assurance teams to ensure test cases align with business requirements and that solutions meet acceptance criteria and quality standards.

Secondary Skills & Desired Qualifications :

- API Integration Knowledge : A good understanding of API integrations (REST/SOAP), recognizing their role in connected systems and DevOps environments.

- Customer-Centric Design : Exposure to and appreciation for customer-centric design or CX-focused requirements gathering, ensuring solutions enhance the overall customer journey.

- Compliance Awareness : Awareness of critical compliance standards relevant to identity and data privacy, such as GDPR, PSD2, and MAS TRM.

- Certifications : Possession of relevant Agile certifications (e.g., CSM, CSPO, SAFe) or Business Analysis certifications (e.g., CBAP, CCBA) is a plus.

Required Experience and Qualifications :

- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.

- Minimum of 12 years of experience as a Business Analyst, with significant exposure to Customer IAM or Identity & Access Management projects.

- Demonstrable experience translating complex business needs into clear, actionable technical

requirements.

- Proven ability to work effectively in an Agile/Scrum environment with practical exposure to DevOps and CI/CD.

- Strong analytical, problem-solving, and critical-thinking skills.

- Excellent verbal and written communication skills.