Job Overview :

- Hardware Maintenance : Install, configure, and maintain all hardware components, including desktops, laptops, printers, servers, and other peripherals.

- Troubleshooting : Diagnose and resolve hardware-related issues, such as malfunctioning components, connectivity problems, and peripheral failures.

- Repairs and Replacements : Conduct repairs on faulty hardware or arrange for replacements as needed, ensuring minimal disruption to the business.

- Inventory Management : Maintain an accurate inventory of all hardware assets, including tracking of warranty status and managing lifecycle replacements.

- User Support : Provide technical support to end-users for hardware-related issues, ensuring prompt and effective resolutions.

- Documentation : Keep detailed records of all hardware configurations, repairs, and updates.

- Network Maintenance : Monitor and maintain network hardware and software, including routers, switches, firewalls, and wireless access points.

- Troubleshooting : Diagnose and resolve network issues, including connectivity problems, hardware failures, and software conflicts.

- Network Security : Implement and manage network security measures to protect against unauthorized access, data breaches, and other security threats.

- System Updates : Perform regular updates and patches to network systems and software to ensure they are up-to-date with the latest security protocols and features.

- User Support : Provide technical support to end-users for network-related issues, including connectivity problems, VPN access, and network printer setup.

- Documentation : Maintain accurate records of network configurations, changes, and troubleshooting steps.

- Network Optimization : Analyze network performance and implement improvements to increase efficiency and reduce downtime.

Qualifications :

- Bachelors degree & Information Technology, or a related field.

- Certifications CCNA/MCSA/ Hardware A+ /Networking Certification

- Proven experience in network support, with a solid understanding of network infrastructure and protocols.

- Strong problem-solving skills and the ability to work under pressure.

- Excellent communication skills, both written and verbal