- Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.

- Install operating systems (Windows/Linux), drivers, and authorized software applications.

- Diagnose and resolve hardware issues such as faulty components, motherboard, RAM, HDD/SSD, SMPS, etc.

- Troubleshoot system performance issues, display problems, sound issues, and network connectivity errors.

2. User Support & Issue Resolution :

- Provide L1/L2 technical support to employees for system- and application-related issues.

- Respond to support tickets, calls, emails, and on-site service requests.

- Assist users with login issues, password resets, MS Office, email configuration, and common desktop applications.

- Guide users on IT policies, system usage, and safe computing practices.

3. Network Support :

- Configure LAN settings, IP addressing, DNS, DHCP, and Wi-Fi connectivity.

- Check and troubleshoot network points, switches, routers, and patch panels at user desks.

- Coordinate with network engineers for escalated network issues.

4. System Maintenance & Monitoring :

- Perform routine system health checks-updates, patches, antivirus status, disk cleanup, and backup verification.

- Ensure all systems are protected with updated antivirus and security policies.

- Monitor system performance and proactively prevent downtime.

5. Asset & Inventory Management :

- Maintain inventory of desktops, laptops, IT accessories, and spare parts.

- Update asset records for new issuances, replacements, and returns.

- Track repair status, warranty details, and AMC support for devices.

6. IT Infrastructure Support :

- Support installation of CCTV, biometric access control, and telephone/VoIP devices (based on company scope).

- Assist in setting up meeting rooms, projectors, video conferencing devices, and network ports.

7. Onboarding & Offboarding Support :

- Prepare systems and user accounts for new joiners (email, applications, permissions).

- Format and handover systems to employees with all required software.

- Backup and withdraw access for resigned employees; handle system retrieval.

8. Documentation & Reporting :

- Maintain daily activity reports, ticket closure reports, and service logs.

- Document installation processes, configuration changes, and troubleshooting guides.

- Provide weekly/monthly IT support reports to the IT Manager or Service Head.

9. Coordination & Vendor Management :

- Raise service requests with OEMs/vendor partners (HP, Dell, Lenovo, Microsoft, etc.).

- Coordinate for hardware replacement, warranty claims, and AMC visits.

- Work closely with internal teams (IT, network, security, admin) for smooth operations.

10. Compliance & Best Practices :

- Follow IT policies, user access control, cybersecurity rules, and data backup guidelines.

- Ensure proper handling of company systems and secure data disposal during formatting.